Kong

2 months ago

Staff Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Engage with Kong’s Professional Services team to manage and deliver complex, billable engagements for key customers. Drive end-to-end project delivery across post-sales, delivery, and value realization, while coordinating with executives and cross-functional teams. Lead project charters, timelines, and collateral, resolve escalations, and optimize service delivery metrics in a SaaS environment.

Location: New Jersey

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Own and lead selected, simultaneous billable customer engagements and manage customer expectations and drive prescriptive outcomes during the entire customer lifecycle (Post Sales, Delivery, and Value Realization)
•Work with customers and stakeholders to understand and analyze engagement scope, requirements, time, cost, benefits, etc. Drive the engagement lifecycle end to end to deliver business outcomes
•Own and drive project management activities and oversee completion of engagement kickoffs, project charters, and deliverables, managing schedules, milestones, and ensuring success throughout the engagement lifecycle end to end to deliver business outcomes
•Prepare customer-facing and internal collateral such as solution presentations, blueprints, reusable artifacts, project plans, burndown, and status reports
•Identify, prioritize, and own resolution of internal and customer escalations & project risks, driving an effective resolution across technical, business, and executive stakeholders.
•Makes use of productivity tools like FinancialForce, Salesforce, Metabase, Trello, etc. to maintain and manage programs of multiple onboarding and implementation projects along with reporting on key business metrics (Billings, Utilizations, Resource Capacity, and Forecasting)

Pay and Benefits

Salary: USD 120,960 - 172,800 annually

Equity and Bonus:Equity

Perks:EquityAnnual Bonus

Key Requirements

•Strong project/program management and services delivery experience with a track record of delivering for strategic customers on time and within budget
•Experience with PSA tools such as FinancialForce to own and drive operational activities (Reporting, Forecasting, and Tracking)
•Excellent customer-facing skills and ability to communicate with executives and other stakeholders
•Exceptional organizational and change management skills with the ability to manage competing client demands
•Excellent presentation skills and strong understanding of professional services metrics in a SaaS software environment

Experience:SaaSProfessional Services

Skills:CommunicationOrganizationChange managementPresentationCustomer-facing

Tech Stack:FinancialForceSalesforceMetabaseTrello

Company Brief

Kong

Provides a cloud-native API and service connectivity platform (Kong Gateway, Konnect, Kuma, Insomnia) that secures, manages, and observes APIs and microservices for enterprises across cloud and hybrid environments.

Industry: API Platforms

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2017

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Kong

2 months ago

Staff Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: New Jersey

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Own and lead selected, simultaneous billable customer engagements and manage customer expectations and drive prescriptive outcomes during the entire customer lifecycle (Post Sales, Delivery, and Value Realization)
•Work with customers and stakeholders to understand and analyze engagement scope, requirements, time, cost, benefits, etc. Drive the engagement lifecycle end to end to deliver business outcomes
•Own and drive project management activities and oversee completion of engagement kickoffs, project charters, and deliverables, managing schedules, milestones, and ensuring success throughout the engagement lifecycle end to end to deliver business outcomes
•Prepare customer-facing and internal collateral such as solution presentations, blueprints, reusable artifacts, project plans, burndown, and status reports
•Identify, prioritize, and own resolution of internal and customer escalations & project risks, driving an effective resolution across technical, business, and executive stakeholders.
•Makes use of productivity tools like FinancialForce, Salesforce, Metabase, Trello, etc. to maintain and manage programs of multiple onboarding and implementation projects along with reporting on key business metrics (Billings, Utilizations, Resource Capacity, and Forecasting)

Pay and Benefits

Salary: USD 120,960 - 172,800 annually

Equity and Bonus:Equity

Perks:EquityAnnual Bonus

Key Requirements

•Strong project/program management and services delivery experience with a track record of delivering for strategic customers on time and within budget
•Experience with PSA tools such as FinancialForce to own and drive operational activities (Reporting, Forecasting, and Tracking)
•Excellent customer-facing skills and ability to communicate with executives and other stakeholders
•Exceptional organizational and change management skills with the ability to manage competing client demands
•Excellent presentation skills and strong understanding of professional services metrics in a SaaS software environment

Experience:SaaSProfessional Services

Skills:CommunicationOrganizationChange managementPresentationCustomer-facing

Tech Stack:FinancialForceSalesforceMetabaseTrello

Company Brief

Kong

Industry: API Platforms

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2017

Glassdoor: 3.9

Website LinkedIn Glassdoor