Fortinet

3 weeks ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide direct technical web and telephone support to Fortinet customers for the Switching and Wireless product range. Troubleshoot wireless and switching issues, collect and analyze configuration and network information, and perform initial packet trace analysis to recommend corrective actions. Reproduce customer environments in the lab, consult technical documentation for known problems, and manage cases through escalation and closure while setting customer expectations. Provide customer education as needed.

Location: Sunnyvale

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide direct technical web and telephone support to Fortinet customers for wireless and switching products.
•Troubleshoot and recommend corrective actions using configuration, network, and packet trace analysis.
•Provide customer education when gaps exist in networking or product knowledge.
•Consult technical documentation, bulletins, and release notes for known problems and reproduce environments on lab equipment.
•Follow up on technical cases with proper escalation and management until case closure while managing customer communications and expectations.

Pay and Benefits

Salary: USD 88,000 - 107,000

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid LeaveSick Time

Key Requirements

•Experience in a technical support role in a networking/security company or equivalent education.
•Strong understanding of WiFi 802.11 networks and 4G LTE experience.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
•Experience with security products including firewalls, IPSec, IDS/IPS, and WIDS.
•Extensive working knowledge of Windows, macOS, UNIX, or Linux, with strong troubleshooting and problem-solving skills.

Experience:NetworkingSecurityWirelessNetworking/security support

Education:Bachelor's in Computer Science, Software Engineering (or related field)

Skills:TroubleshootingProblem-solvingCustomer communicationCustomer educationAnalysis

Languages:English

Tech Stack:WiFi 802.114G LTETCP/IPRouting protocolsL2 switchesL3 switchesFirewallsIPSecIDS/IPSWIDSPacket traceWindowsMacOSUnixLinuxTechnical documentation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

3 weeks ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Sunnyvale

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide direct technical web and telephone support to Fortinet customers for wireless and switching products.
•Troubleshoot and recommend corrective actions using configuration, network, and packet trace analysis.
•Provide customer education when gaps exist in networking or product knowledge.
•Consult technical documentation, bulletins, and release notes for known problems and reproduce environments on lab equipment.
•Follow up on technical cases with proper escalation and management until case closure while managing customer communications and expectations.

Pay and Benefits

Salary: USD 88,000 - 107,000

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid LeaveSick Time

Key Requirements

•Experience in a technical support role in a networking/security company or equivalent education.
•Strong understanding of WiFi 802.11 networks and 4G LTE experience.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
•Experience with security products including firewalls, IPSec, IDS/IPS, and WIDS.
•Extensive working knowledge of Windows, macOS, UNIX, or Linux, with strong troubleshooting and problem-solving skills.

Experience:NetworkingSecurityWirelessNetworking/security support

Education:Bachelor's in Computer Science, Software Engineering (or related field)

Skills:TroubleshootingProblem-solvingCustomer communicationCustomer educationAnalysis

Languages:English

Tech Stack:WiFi 802.114G LTETCP/IPRouting protocolsL2 switchesL3 switchesFirewallsIPSecIDS/IPSWIDSPacket traceWindowsMacOSUnixLinuxTechnical documentation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn