TTEC Digital

4 months ago

Technical Architect – ServiceNow

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead the architecture, design, and solutioning of ServiceNow platform solutions while directing a team of ServiceNow consultants to deliver innovative CX-focused outcomes. Liaise with onsite delivery teams, project managers, and clients, and drive growth of the ServiceNow practice by identifying opportunities, developing capabilities, and ensuring stakeholder satisfaction.

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Manager level

Key Responsibilities

•Experience of architecting, designing Service Now platforms solutions and lead teams
•Be available in-person in Hyderabad with commitment to office presence as per site working policies
•Able to take over technical delivery ownership for project work happening from India: lead work scope understanding and detailing, estimate and plan work for India team, review delivered work for quality, code and test projects, attend meetings and training, and coordinate with system analysis and project management
•Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts
•Driving training & development and knowledge sharing aspects

Key Requirements

•Bachelor’s degree in computer science, IT, or engineering preferred.
•Overall 12+ years experience in customer experience software space.
•Minimum of 4-7 years of experience working with the ServiceNow platform.
•Proven experience in leading the design, development, and implementation of complex ServiceNow solutions.
•Technical Skills: JavaScript, HTML, CSS; ServiceNow architecture and data model; integration methods including REST and SOAP APIs; ITIL processes and best practices.

Experience:12+ yearsCustomer experience softwareServiceNow

Education:Bachelor's

Skills:LeadershipProblem-solvingCommunication

Certifications:ServiceNow CSACISCAD

Languages:English

Tech Stack:ServiceNowJavaScriptRESTSOAPITILHTMLCSS

Company Brief

TTEC Digital

Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Website LinkedIn

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TTEC Digital

4 months ago

Technical Architect – ServiceNow

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Manager level

Key Responsibilities

•Experience of architecting, designing Service Now platforms solutions and lead teams
•Be available in-person in Hyderabad with commitment to office presence as per site working policies
•Able to take over technical delivery ownership for project work happening from India: lead work scope understanding and detailing, estimate and plan work for India team, review delivered work for quality, code and test projects, attend meetings and training, and coordinate with system analysis and project management
•Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts
•Driving training & development and knowledge sharing aspects

Key Requirements

•Bachelor’s degree in computer science, IT, or engineering preferred.
•Overall 12+ years experience in customer experience software space.
•Minimum of 4-7 years of experience working with the ServiceNow platform.
•Proven experience in leading the design, development, and implementation of complex ServiceNow solutions.
•Technical Skills: JavaScript, HTML, CSS; ServiceNow architecture and data model; integration methods including REST and SOAP APIs; ITIL processes and best practices.

Experience:12+ yearsCustomer experience softwareServiceNow

Education:Bachelor's

Skills:LeadershipProblem-solvingCommunication

Certifications:ServiceNow CSACISCAD

Languages:English

Tech Stack:ServiceNowJavaScriptRESTSOAPITILHTMLCSS

Company Brief

TTEC Digital

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Website LinkedIn