Claims Validation Handler

Marshmallow
London
Workplace: HybridFull timeFunction: Insurance & ActuarialSkills: ["Communication","Problem-solving","Customer service","Investigation","Attention to detail"]

Join the Claims Validation Team to review indemnity referrals, investigate first‑party claims, and protect Marshmallow’s loss ratio by ensuring accurate policy details and honest customer service. You’ll collaborate with claims and fraud teams, decide on appropriate actions, and seek process improvements in a fast‑growing environment.

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Marshmallow
Marshmallow
4 months ago

Claims Validation Handler

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Join the Claims Validation Team to review indemnity referrals, investigate first‑party claims, and protect Marshmallow’s loss ratio by ensuring accurate policy details and honest customer service. You’ll collaborate with claims and fraud teams, decide on appropriate actions, and seek process improvements in a fast‑growing environment.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial

Key Responsibilities

  • •Review indemnity referrals flagged by the wider claims team and decide on the appropriate course of action for the policy and claim.
  • •Investigate first‑party claims by communicating with policyholders by phone and email and conducting follow‑up investigations.
  • •Work proactively to minimise leakage and protect the company loss ratio.
  • •Contact customers regarding document requests or necessary changes to their policy, providing excellent customer service.
  • •Collaborate with wider claims and fraud teams to build strong relationships and identify process improvements.

Pay and Benefits

Perks:Hybrid WorkingLearning BudgetSabbatical LeaveRemote WorkHealth Insurance

Key Requirements

  • •Background in fraud or claims/policy validation
  • •Investigative mindset with strong attention to detail and accuracy
  • •Excellent verbal and written communication skills and comfortable liaising across teams
  • •Ability to work under pressure and make good decisions
  • •Adaptable to change in a fast‑growing environment and a self‑starter who takes ownership
Experience:FraudClaimsInsurance
Skills:CommunicationProblem-solvingCustomer serviceInvestigationAttention to detail

Company Brief

Marshmallow
Marshmallow is a UK-based insurtech that provides tech-driven motor insurance and financial products focused on migrants and underserved customers, using data and underwriting technology to offer fairer pricing and expand into wider financial services.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: London, United Kingdom
Founded: 2017
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor