Customer Specialist - Full Time

CarMax
United States
Workplace: OnsiteFull timeUSD 20.6 - 30.9 hourlyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Deliver an iconic, customer-first experience by guiding customers through buying, selling, and servicing vehicles. You’ll support sales and appraisal activities, manage paperwork and transaction processing, and coordinate repair orders and service appointments. The role includes vehicle condition and cosmetic inspections, inventory check-in and reconciliation, and administrative tasks to keep billing accurate and the customer journey smooth—while following CarMax EH&S standards.

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CarMax
CarMax
2 months ago

Customer Specialist - Full Time

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Last checked: 3 hours agoStatus: Live

Job Summary

Deliver an iconic, customer-first experience by guiding customers through buying, selling, and servicing vehicles. You’ll support sales and appraisal activities, manage paperwork and transaction processing, and coordinate repair orders and service appointments. The role includes vehicle condition and cosmetic inspections, inventory check-in and reconciliation, and administrative tasks to keep billing accurate and the customer journey smooth—while following CarMax EH&S standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications.
  • •Conduct vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards.
  • •Coordinate service appointments and review repair order invoices for accurate billing while handling related paperwork and payments.

Pay and Benefits

Salary: USD 20.6 - 30.9 hourly
Perks:Paid Leave

Key Requirements

  • •High School Diploma or equivalent and a valid driver’s license.
  • •Strong communication skills to represent CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Ability to balance customer needs with business goals while following processes accurately.
  • •Ability to manage multiple tasks with attention to detail and meet deadlines.
Education:Bachelor's
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Valid driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn