Assistant Store Manager I

Tapestry
Richmond
Workplace: OnsiteFull time28 - 35Function: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Customer focus","Leadership","Communication","Problem-solving","Conflict resolution"]

Support the Store Manager in driving sales performance, forecasting, and category initiatives while monitoring KPIs and adjusting strategy. Lead by example to deliver exceptional, inclusive customer experiences and resolve issues. Recruit, onboard, and coach the team, ensuring strong talent development. Execute omni-channel and digital clienteling activities, maintain operational excellence, and uphold compliance, safety, loss prevention, and visual standards.

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FursaFursa
Tapestry
Tapestry
2 months ago

Assistant Store Manager I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support the Store Manager in driving sales performance, forecasting, and category initiatives while monitoring KPIs and adjusting strategy. Lead by example to deliver exceptional, inclusive customer experiences and resolve issues. Recruit, onboard, and coach the team, ensuring strong talent development. Execute omni-channel and digital clienteling activities, maintain operational excellence, and uphold compliance, safety, loss prevention, and visual standards.
Location: Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Support the Store Manager in achieving sales goals through forecasting, planning, and category initiatives while monitoring KPIs and adjusting strategy.
  • •Create an inclusive, high-energy environment that meets Coach service standards and resolve customer issues promptly as a brand ambassador.
  • •Recruit, onboard, and coach team members; foster a collaborative culture and build a talent pipeline aligned with brand vision.
  • •Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
  • •Oversee operational excellence including compliance, scheduling, payroll, HR processes, loss prevention, visual merchandising, store safety, and vendor relationships.

Pay and Benefits

Salary: 28 - 35
Perks:Health InsuranceDentalVision401kPaternity LeaveMaternity LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
  • •Strong customer focus and ability to thrive in a fast-paced environment.
  • •Proven ability to inspire and motivate teams to exceed performance standards.
  • •Excellent communication, problem-solving, and conflict resolution skills.
  • •Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
Experience:1+ yearsRetailLuxuryFashionService
Skills:Customer focusLeadershipCommunicationProblem-solvingConflict resolution
Languages:English
Tech Stack:Microsoft OfficeOmni-channelClientelingSocial media

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor