Service Account Executive

Amadeus
Philippines
Workplace: HybridFull timeFunction: SalesExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Problem-solving","Stakeholder management","Analytical thinking"]

The Service Account Executive acts as the dedicated operational reference point for strategic customers within Customer Operations, focusing on delivering an exceptional end-to-end customer care experience. The role leverages data and insights to drive operational relationship improvements, collaborates with colleagues and customers, and leads service reviews, escalations, and reporting to optimize client satisfaction.

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FursaFursa
Amadeus
Amadeus
6 months ago

Service Account Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

The Service Account Executive acts as the dedicated operational reference point for strategic customers within Customer Operations, focusing on delivering an exceptional end-to-end customer care experience. The role leverages data and insights to drive operational relationship improvements, collaborates with colleagues and customers, and leads service reviews, escalations, and reporting to optimize client satisfaction.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Main customer care interface for select strategic accounts, ensuring operational teams deliver against agreed service levels.
  • •Lead regular service reviews and follow‑up; act as escalation point for complex or critical service‑related issues.
  • •Lead contributions to customer and internal meetings (presentations, Monthly Reviews, QBRs) covering operational areas.
  • •Lead deep‑dive service reviews to identify bottlenecks and optimization opportunities; drive service adoption of digital processes.
  • •Collaborate with operational units for backlog monitoring and performance tracking; conduct trend analyses and proactive mitigation plans.

Key Requirements

  • •Bachelor’s Degree or above. Degree in Tourism or Computer Science is a plus or equivalent.
  • •At least 3 years’ of customer-facing experience in a technology-driven environment (customer support, delivery management or related fields).
  • •Experience as a point of contact for critical issues, reviewing services, monitoring backlogs and performance tracking.
  • •Strong ability to build reports, analyze data and present trends.
  • •Proficiency in MS Office (PowerPoint, Excel, Word) and analytics tools (e.g., Qlik Sense); English fluency; French/Spanish a plus.
Experience:3+ yearsTravel
Education:Bachelor's
Skills:CommunicationPresentationProblem-solvingStakeholder managementAnalytical thinking
Languages:EnglishFrenchSpanish
Tech Stack:MS OfficeQlik SenseServiceNow

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn