Customer Success Manager

DoorDash US
United States
Workplace: RemoteFull timeUSD 74,800 - 110,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Ownership","Cross-functional collaboration","Attention to detail"]

Own post-launch success for DoorDash Commerce Platform SMB merchants, serving as their primary point of contact and “quarterback” to drive retention, adoption, and satisfaction. Manage a portfolio through check-ins and performance reviews, monitor account health to spot churn risks early, coordinate across Support, Product, Operations, and Sales to unblock issues, and lead escalations. Also help build Customer Success playbooks, processes, and account health frameworks from the ground up.

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FursaFursa
DoorDash US
DoorDash US
2 days ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own post-launch success for DoorDash Commerce Platform SMB merchants, serving as their primary point of contact and “quarterback” to drive retention, adoption, and satisfaction. Manage a portfolio through check-ins and performance reviews, monitor account health to spot churn risks early, coordinate across Support, Product, Operations, and Sales to unblock issues, and lead escalations. Also help build Customer Success playbooks, processes, and account health frameworks from the ground up.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own post-launch customer experience for a portfolio of SMB merchants, acting as primary point of contact.
  • •Drive ongoing merchant engagement through check-ins, performance reviews, and proactive outreach.
  • •Monitor account health, identify churn risks early, and build action plans to address them.
  • •Coordinate with internal teams (Support, Product, Operations, Sales) to resolve issues and unblock merchant progress.
  • •Manage escalations and gather/synthesize merchant feedback to inform product improvements and build Customer Success playbooks and account health frameworks.

Pay and Benefits

Salary: USD 74,800 - 110,000 annually
Perks:401kParental LeaveWellness StipendCommuter BenefitsPaid LeaveHealth InsuranceDentalVisionPaid Holidays

Key Requirements

  • •Bachelor’s degree or equivalent work experience.
  • •3–5 years of experience in customer success, account management, onboarding, or other customer-facing roles in a technology, SaaS, or marketplace environment.
  • •Proven ability to manage a portfolio of accounts and drive outcomes with strong ownership and accountability.
  • •Experience identifying customer risk, managing escalations, and driving retention.
  • •Exceptional written and verbal communication skills, including the ability to handle challenging or high-emotion conversations.
Experience:3-5 yearsSaaSMarketplace
Education:Bachelor's
Skills:CommunicationProblem-solvingOwnershipCross-functional collaborationAttention to detail
Languages:English

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn