Senior Manager - Automotive Warranty & Claims Ops

Allianz
Bangkok
Workplace: HybridFull timeFunction: Insurance & ActuarialSkills: ["Leadership","Problem-solving","Communication","Escalation management"]

Lead and transform Allianz Partners’ automotive extended warranty function across claims, contact center, and policy administration for APAC. Manage and develop a team of 30+ professionals, own claims performance and portfolio profitability, and set quality governance and fraud prevention controls. Drive process improvement, automation, and reporting dashboards to deliver actionable insights for senior leadership. Contribute to strategic planning and annual budgeting while partnering with dealers, OEMs, and repair network partners.

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Allianz
Allianz
1 day ago

Senior Manager - Automotive Warranty & Claims Ops

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead and transform Allianz Partners’ automotive extended warranty function across claims, contact center, and policy administration for APAC. Manage and develop a team of 30+ professionals, own claims performance and portfolio profitability, and set quality governance and fraud prevention controls. Drive process improvement, automation, and reporting dashboards to deliver actionable insights for senior leadership. Contribute to strategic planning and annual budgeting while partnering with dealers, OEMs, and repair network partners.
Location: Bangkok
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a team of 30+ professionals across warranty claims, contact center, and policy administration.
  • •Own claims performance and portfolio profitability by monitoring key metrics and driving improvement initiatives.
  • •Set the standard for warranty claims quality through governance frameworks, audit processes, and acting as the senior escalation point.
  • •Build and lead fraud prevention programs and implement controls to protect portfolio integrity.
  • •Manage relationships with dealers, OEMs, and automotive repair network partners, and drive process improvement and automation to enhance efficiency and turnaround time.

Pay and Benefits

Perks:Health InsuranceProvident FundAnnual Bonus

Key Requirements

  • •Experience leading or managing teams in a fast-paced, operations-driven environment in any industry or function.
  • •Track record owning performance outcomes through KPIs, service levels, cost management, or quality metrics.
  • •Comfort working with data and operational reporting to inform decisions and drive improvement.
  • •Strong problem-solving mindset to handle escalations and keep complex operations running smoothly.
  • •Strong English proficiency (written and verbal).
Experience:InsuranceAutomotiveClaims
Skills:LeadershipProblem-solvingCommunicationEscalation management
Languages:English
Tech Stack:AI-powered toolsAutomationAnalytics platforms

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn