NTT

1 day ago

Service Desk Consultant - Mandarin Speaker (IT Graduate)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Handle customer inquiries and incident reporting according to SLAs for IT users. Create and manage incident/service request tickets in the ticketing system, monitor request status, and forward issues to responsible teams. Provide regular status updates and troubleshooting/handling process information, complete follow-ups, and deliver monthly reporting. Support users via telephone, email, and online channels following Service Desk procedures.

Location: Cyberjaya

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries and manage incident reporting according to SLAs.
•Create incident/service request tickets in the ticketing system and track processing status.
•Forward customer requests to the responsible teams for further action.
•Provide regular status reports to customers, including troubleshooting or handling process updates.
•Perform ticket follow-up and monthly reporting, supporting users via phone, email, and online channels.

Key Requirements

Skills:CommunicationCustomer serviceProblem-solving

Languages:Mandarin

Tech Stack:Ticketing system

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT