Qiddiya

4 months ago

Senior Specialist - Business Intelligence

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Senior BI specialist responsible for transforming multi-source data from IVR, CRM, QA, surveys, and channels into actionable insights. Develop and maintain dashboards, monitor KPIs, and provide analytics to leadership and operations to drive performance improvements and strategic decision-making across the Contact Center within Qiddiya Technology.

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Sr. Manager level

Key Responsibilities

•KPI data collection and validation from multiple sources and ensuring standardized reporting
•Dashboard updating and reporting, including Executive Voice of the Guest dashboards and weekly/monthly summaries
•Link complaints, QA findings, and operational KPIs to root causes and provide insights for readouts to QA, Operations, Training/Development, and Product/Policy owners
•Audit readiness and documentation, including maintaining audit-ready evidence and KPI samples for governance
•Maintain historical data libraries and implement enhancements to dashboards based on user feedback

Key Requirements

•Bachelor’s degree in business administration, Hospitality and Tourism Management, or related discipline required
•COPC training, ITIL, CX/Service Excellence certifications or equivalent required
•Lean Six Sigma Green Belt
•Business Intelligence Certificate
•Power BI

Experience:HospitalityCustomer serviceData analytics

Education:Bachelor's

Skills:CommunicationProblem-solvingStakeholder managementAttention to detail

Certifications:COPCITILCX/Service ExcellenceLean Six Sigma Green BeltPower BI

Languages:English

Tech Stack:Power BIITILCOPCLean Six Sigma

Company Brief

Qiddiya

Developing Qiddiya City, a PIF-backed giga-project near Riyadh delivering theme parks, sports venues, cultural attractions, hospitality, and entertainment ecosystems to drive tourism, jobs, and economic diversification under Saudi Vision 2030.

Industry: Real Estate Development

Company Size: Enterprise (1,001+ employees)

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Riyadh, Saudi Arabia

Founded: 2018

Glassdoor: 4.3

Website LinkedIn Glassdoor

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Qiddiya

4 months ago

Senior Specialist - Business Intelligence

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Sr. Manager level

Key Responsibilities

•KPI data collection and validation from multiple sources and ensuring standardized reporting
•Dashboard updating and reporting, including Executive Voice of the Guest dashboards and weekly/monthly summaries
•Link complaints, QA findings, and operational KPIs to root causes and provide insights for readouts to QA, Operations, Training/Development, and Product/Policy owners
•Audit readiness and documentation, including maintaining audit-ready evidence and KPI samples for governance
•Maintain historical data libraries and implement enhancements to dashboards based on user feedback

Key Requirements

•Bachelor’s degree in business administration, Hospitality and Tourism Management, or related discipline required
•COPC training, ITIL, CX/Service Excellence certifications or equivalent required
•Lean Six Sigma Green Belt
•Business Intelligence Certificate
•Power BI

Experience:HospitalityCustomer serviceData analytics

Education:Bachelor's

Skills:CommunicationProblem-solvingStakeholder managementAttention to detail

Certifications:COPCITILCX/Service ExcellenceLean Six Sigma Green BeltPower BI

Languages:English

Tech Stack:Power BIITILCOPCLean Six Sigma

Company Brief

Qiddiya

Industry: Real Estate Development

Company Size: Enterprise (1,001+ employees)

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Riyadh, Saudi Arabia

Founded: 2018

Glassdoor: 4.3

Website LinkedIn Glassdoor