Product Manager, Community Support

Airbnb
San Francisco
Workplace: RemoteFull timeUSD 200,000 - 240,000 annuallyFunction: Product ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Detail-oriented","Hands-on","Prioritization","Judgment","Cross-functional collaboration","Customer-focused storytelling","Business analysis"]

Own product roadmaps and launches for Airbnb’s Community Support team, developing differentiated service experiences from concept through release. Drive key launch features and ensure clear public-facing messaging, while synthesizing user feedback into product strategy. Lead cross-functional execution across design, engineering, operations, and data partners, making prioritization decisions that maximize impact for guests and hosts.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Airbnb
Airbnb
2 days ago

Product Manager, Community Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own product roadmaps and launches for Airbnb’s Community Support team, developing differentiated service experiences from concept through release. Drive key launch features and ensure clear public-facing messaging, while synthesizing user feedback into product strategy. Lead cross-functional execution across design, engineering, operations, and data partners, making prioritization decisions that maximize impact for guests and hosts.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain product vision, strategy, and roadmap for differentiated service.
  • •Synthesize feedback into product features and translate them into a clear launch plan.
  • •Create public-facing messaging and narrative for launches.
  • •Align product teams and cross-functional partners to execute a shared vision.
  • •Execute to ship products and deliver impact across the product lifecycle from concept to release.

Pay and Benefits

Salary: USD 200,000 - 240,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Bachelor’s degree or equivalent combination of education and progressive experience.
  • •8+ years of product management experience.
  • •Experience creating product messaging and delivering to customers and the media.
  • •Demonstrated track record of product leadership in a cross-functional environment.
  • •Ability to use data and perform business analysis to support product strategy and decisions.
Experience:8+ yearsConsumer productsGlobal products
Education:Bachelor's
Skills:Detail-orientedHands-onPrioritizationJudgmentCross-functional collaborationCustomer-focused storytellingBusiness analysis

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn