Senior / Staff Forward Deployed Engineer

Giga
San Francisco, California, New York
Workplace: OnsiteFull timeUSD 180,000 - 400,000 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Problem-solving","Leadership","Customer-facing","Mentoring"]

Forward Deployed Engineer leading customer engagements, designing production-grade AI agents, and guiding end-to-end deployment in an in-office, multi-location setting. You’ll mentor engineers, collaborate with product and platform teams, and own the lifecycle of high-impact AI deployments for major clients.

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FursaFursa
Giga
Giga
1 year ago

Senior / Staff Forward Deployed Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Forward Deployed Engineer leading customer engagements, designing production-grade AI agents, and guiding end-to-end deployment in an in-office, multi-location setting. You’ll mentor engineers, collaborate with product and platform teams, and own the lifecycle of high-impact AI deployments for major clients.
Location: San Francisco, California, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Lead customer engagements from start to end: run discovery calls & demos, align business/technical stakeholders on milestones, oversee the deployment/maintenance of world class agents, and serve as the primary PoC who drives meetings and removes blockers.
  • •Design & ship production-ready AI agents: work with large-scale data, write backend code, build integrations, and deploy to cloud infrastructure.
  • •Own the full agent development life cycle: prototype quickly, set up CI/CD, monitor live usage, iterate to targets, and document best practices to speed up future projects.
  • •Mentorship: Manage and mentor agent engineers to grow into project leaders, while maintaining an exceedingly high bar for excellence. Debug live issues in real-time, unlock business opportunities, and help win, retain, and grow customers.
  • •Close the feedback loop with product & platform: capture unmet needs, prototype new features, and collaborate with core teams to strengthen the platform for all customers.

Pay and Benefits

Salary: USD 180,000 - 400,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceVisionDentalEquityDoordash CreditsGym Membership

Key Requirements

  • •Know the Stack: Understanding of React, Python, tool calls, APIs, etc.
  • •Interpersonally Acumen: Able to solve problems in a people-centric manner, communicate effectively, and operate with a low ego; must have customer-facing experience.
Experience:AISaaSCustomer support
Education:Bachelor's in Computer Science
Skills:CommunicationProblem-solvingLeadershipCustomer-facingMentoring
Tech Stack:ReactPythonAPIsCloudCI/CD

Company Brief

Giga
Builds emotionally intelligent, real‑time AI voice and chat agents to automate enterprise B2C customer support, handling complex workflows, multilingual voice, and integrations for large enterprises like DoorDash.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2023
WebsiteLinkedIn