Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 21 - 25 hourlyFunction: SalesExperience: 1-3 yearsSkills: ["Communication","Relationship building","Consultative selling","Organizational skills","Self-motivated"]

Serve as a trusted advisor to plumbing and HVAC contractor customers by learning product knowledge and using it to guide purchasing decisions. Engage customers at the counter, by phone, and by email; recommend solutions; and drive sales through upselling, cross-selling, and strategic promotions. Use catalogs and computer systems to find parts, process transactions accurately, manage special orders, and support inventory and safety standards.

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Ferguson
Ferguson
3 days ago

Counter Sales Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to plumbing and HVAC contractor customers by learning product knowledge and using it to guide purchasing decisions. Engage customers at the counter, by phone, and by email; recommend solutions; and drive sales through upselling, cross-selling, and strategic promotions. Use catalogs and computer systems to find parts, process transactions accurately, manage special orders, and support inventory and safety standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Apply product expertise in plumbing, HVAC, and related products to help customers make informed purchasing decisions.
  • •Drive sales growth by identifying upsell and cross-sell opportunities and promoting strategic products and programs.
  • •Locate parts using catalogs, computer systems, and manufacturer databases; provide accurate, timely information.
  • •Process transactions accurately, manage special orders and follow up on back-orders and delivery timelines, and support a well-organized counter environment.

Pay and Benefits

Salary: USD 21 - 25 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid ParentalAssociate Discounts

Key Requirements

  • •1–3 years of experience in customer service or sales; prior plumbing/HVAC industry experience preferred.
  • •Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Digital literacy and organizational skills to manage multiple priorities.
Experience:1-3 years
Skills:CommunicationRelationship buildingConsultative sellingOrganizational skillsSelf-motivated

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn