Interim Customer Service Coordinator

Chep
Madrid
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Interpersonal savvy","Drive for results","Process management","Continuous process improvement","Empathy"]

Coordinate day-to-day customer support and onboarding, ensuring timely resolution of inquiries, complaints, and requests in line with SLAs. Maintain accurate customer account data and service requests while producing clear performance reporting and insights. Partner cross-functionally with Sales, Finance, and Operations to support smooth order processing and issue resolution. Proactively manage account risk, improve processes, and help drive customer retention through customer-centric, data-informed actions.

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FursaFursa
Chep
Chep
3 days ago

Interim Customer Service Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Coordinate day-to-day customer support and onboarding, ensuring timely resolution of inquiries, complaints, and requests in line with SLAs. Maintain accurate customer account data and service requests while producing clear performance reporting and insights. Partner cross-functionally with Sales, Finance, and Operations to support smooth order processing and issue resolution. Proactively manage account risk, improve processes, and help drive customer retention through customer-centric, data-informed actions.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage and resolve customer inquiries, complaints, and requests with timely communication aligned to SLAs.
  • •Support customer onboarding by ensuring accurate account setup and delivering system training as needed.
  • •Collaborate cross-functionally with Sales, Finance, and Operations to ensure a seamless customer experience from order processing to issue resolution.
  • •Maintain accurate customer information and service requests in relevant systems and produce performance tracking and reporting.
  • •Conduct account reviews to identify improvement opportunities and support retention by addressing issues and monitoring customer satisfaction metrics.

Key Requirements

  • •Provide professional customer service by managing and resolving inquiries, complaints, and requests within SLAs.
  • •Advanced knowledge of Access and Excel, including queries, macros, and linking tables to databases.
  • •Commercial and customer-centric mindset with strong interpersonal skills and process management.
  • •Accurate, timely reporting with the ability to monitor progress and perform analysis.
  • •Desirable experience in commercial account management, plus fluency in Spanish, English, and Portuguese.
Skills:Interpersonal savvyDrive for resultsProcess managementContinuous process improvementEmpathy
Languages:SpanishEnglishPortuguese
Tech Stack:AccessExcelQueriesMacrosSalesforcePowerPoint

Company Brief

Chep
Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Sydney, Australia
WebsiteLinkedIn