Account Specialist II (Houston, TX, US, 77056)

LyondellBasell
Houston
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsExperience: 3+ yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Prioritization","Professionalism","Data analysis"]

Own domestic and/or export order fulfillment for complex accounts, acting as the main customer contact for order issues. Coordinate order processing, product availability, transportation, shipping schedules, and accurate invoicing, while partnering across sales, marketing, operations, and transportation. Maintain order fulfillment master data in SAP and extended systems, assist customers with e-commerce tool utilization, and drive improvements to meet time-sensitive customer needs.

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LyondellBasell
LyondellBasell
1 day ago

Account Specialist II (Houston, TX, US, 77056)

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Last checked: 3 hours agoStatus: Live

Job Summary

Own domestic and/or export order fulfillment for complex accounts, acting as the main customer contact for order issues. Coordinate order processing, product availability, transportation, shipping schedules, and accurate invoicing, while partnering across sales, marketing, operations, and transportation. Maintain order fulfillment master data in SAP and extended systems, assist customers with e-commerce tool utilization, and drive improvements to meet time-sensitive customer needs.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Mid level

Key Responsibilities

  • •Manage domestic and/or export order fulfillment for complex accounts.
  • •Serve as the main point of contact for customer order-related issues.
  • •Coordinate communication and facilitate answers on price inquiries, product availability, and transportation requirements across sales, marketing, operations, and transportation.
  • •Assure accuracy of order fulfillment master data in SAP and extended systems, and assist with e-commerce tool utilization.
  • •Provide customer service support outside regular hours and cross-cover team responsibilities during absences to maintain service levels.

Pay and Benefits

Perks:401kPensionParking SubsidyEmployee Discounts

Key Requirements

  • •At least 3 years of relevant, industry-related experience.
  • •A Bachelor’s degree is strongly preferred (or a High School Diploma with at least 8 years of relevant experience in lieu of a Bachelor’s degree).
  • •Strong problem-solving skills.
  • •Knowledge of transportation tracking systems, e-commerce systems, inventory management tools, and the manufacturing/production process.
  • •Effective communication skills (oral and written) in a high-volume, fast-paced environment.
Experience:3+ yearsIndustry experience
Education:Bachelor's
Skills:Problem-solvingCommunicationPrioritizationProfessionalismData analysis
Tech Stack:SAPMicrosoft OfficeE-commerce toolsERP software

Company Brief

LyondellBasell
Global chemical company producing plastics, chemicals, and refining products for industries including packaging, automotive, and construction. Operates manufacturing sites and technology licensing worldwide, focusing on polymer solutions and sustainability initiatives.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 2009
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