Technical Support Agent I

Aon
Krakow
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Communication","Attention to detail","Ownership","Customer-focused"]

Provide timely, professional technical support to users and clients within a global support environment. Resolve support requests to established service standards by investigating issues, identifying solutions, and coordinating with relevant teams. Support account administration and day-to-day operations, maintain accurate records securely, and communicate clear updates throughout resolution. Work within an agreed shift schedule, with potential weekend coverage, while contributing to continuous improvement initiatives.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Aon
Aon
2 days ago

Technical Support Agent I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide timely, professional technical support to users and clients within a global support environment. Resolve support requests to established service standards by investigating issues, identifying solutions, and coordinating with relevant teams. Support account administration and day-to-day operations, maintain accurate records securely, and communicate clear updates throughout resolution. Work within an agreed shift schedule, with potential weekend coverage, while contributing to continuous improvement initiatives.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide timely, professional support to users and clients.
  • •Handle and resolve support requests according to established service standards.
  • •Investigate issues, identify solutions, and coordinate resolutions with relevant teams.
  • •Support account administration and day-to-day operational activities.
  • •Maintain accurate records, ensure secure handling of information, and communicate resolution updates clearly.

Key Requirements

  • •Experience in technical support, application support, service desk, customer operations, or a similar support environment.
  • •Strong problem-solving skills with the ability to investigate issues before they escalate.
  • •Excellent written and verbal communication skills with a customer-focused approach.
  • •Ability to handle challenging priorities while working within agreed service levels.
  • •Willingness and ability to work within a shift-based schedule, including potential weekend coverage.
Experience:Customer operationsService desk
Skills:Problem-solvingCommunicationAttention to detailOwnershipCustomer-focused
Tech Stack:Ticketing systemsService management processes

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor