Customer Success Manager

Tenable
Bogotá
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Relationship management","Trusted advisor","Analytical mindset","Communication","Organizational skills"]

Own foundational customer success strategies to ensure satisfaction, drive product adoption, and help customers achieve their business goals. Build trusted advisor relationships, guide onboarding, and proactively manage customer health metrics to reduce risk and increase value realization. Drive renewal and expansion targets through proactive engagement and discovery conversations. Serve as the primary escalation point and collaborate cross-functionally with Territory Managers and Sales Engineers to identify upsell opportunities.

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Tenable
Tenable
2 days ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own foundational customer success strategies to ensure satisfaction, drive product adoption, and help customers achieve their business goals. Build trusted advisor relationships, guide onboarding, and proactively manage customer health metrics to reduce risk and increase value realization. Drive renewal and expansion targets through proactive engagement and discovery conversations. Serve as the primary escalation point and collaborate cross-functionally with Territory Managers and Sales Engineers to identify upsell opportunities.
Location: Bogotá
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build and nurture trusted advisor relationships with assigned customers to deliver measurable value aligned to customer business objectives.
  • •Lead onboarding to create a seamless experience that supports long-term customer success.
  • •Monitor customer health and adoption trends using data insights to address risks and improve product utilization.
  • •Drive renewal and expansion targets by maintaining proactive engagement and relationship management.
  • •Collaborate cross-functionally (e.g., Territory Managers, Sales Engineers) and manage account escalations to ensure positive customer outcomes.
Travel: Low travel

Key Requirements

  • •BA/BS degree or equivalent work experience, with 5+ years in customer-facing roles and 3+ years in account management, sales, or retention/growth/engagement-focused roles.
  • •Proven experience with SaaS or subscription-based solutions, driving adoption and measurable customer outcomes.
  • •Strong relationship management skills to serve as a trusted advisor, uncover customer goals, and align solutions to business objectives.
  • •Demonstrated success meeting or exceeding renewal and expansion targets while maintaining high customer satisfaction.
  • •Fluency in Spanish and English, plus analytical and communication skills to use customer data and collaborate cross-functionally.
Experience:5+ yearsSaaSSubscription-based solutionsCustomer retentionCustomer engagement
Education:Bachelor's
Skills:Relationship managementTrusted advisorAnalytical mindsetCommunicationOrganizational skills
Languages:SpanishEnglish
Tech Stack:Salesforce.comGoogle Suite

Company Brief

Tenable
Provides cybersecurity solutions including vulnerability management, asset discovery, and risk-based vulnerability prioritization to help organizations identify, assess, and remediate cyber risks across IT, cloud, and OT environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbia, United States
Founded: 2002
WebsiteLinkedIn