Sr. Manager, Global IT Service Management & Delivery

Tapestry
New York
Workplace: HybridFull timeUSD 145,000 - 155,000Function: Transportation & Fleet OperationsSkills: ["Communication","Leadership","Interpersonal skills","Adaptability","Result orientation"]

Lead global IT service management and delivery to help the business meet service expectations and continually improve internal and external customer outcomes. Manage and develop teams using strategic agility, build effective team collaboration, and coach direct reports. Drive results while handling ambiguity confidently, learning quickly in new problem areas, and applying strong interpersonal skills to resolve issues and improve services.

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Tapestry
Tapestry
1 day ago

Sr. Manager, Global IT Service Management & Delivery

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead global IT service management and delivery to help the business meet service expectations and continually improve internal and external customer outcomes. Manage and develop teams using strategic agility, build effective team collaboration, and coach direct reports. Drive results while handling ambiguity confidently, learning quickly in new problem areas, and applying strong interpersonal skills to resolve issues and improve services.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead global IT service management and delivery work to meet internal and external customer expectations.
  • •Provide current, direct, and actionable feedback to improve outcomes and address issues promptly.
  • •Develop direct reports through coaching, stretch assignments, and career-focused development plans.
  • •Build and support effective teams by setting shared success measures and fostering belonging and open dialogue.
  • •Maintain high performance by driving results, coping with ambiguity and change, and learning quickly to resolve new problems.

Pay and Benefits

Salary: USD 145,000 - 155,000
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceLearning Budget

Key Requirements

  • •Demonstrated ability to provide actionable positive and corrective feedback, address people problems quickly, and take negative action when necessary.
  • •Strategic agility to anticipate future consequences and translate perspective into credible visions, strategies, and plans.
  • •Ability to develop direct reports through challenging assignments, frequent development discussions, and executing development plans.
  • •Capability to build effective teams by fostering open dialogue, morale, and accountability for team outcomes.
  • •Drive for results with strong bottom-line focus and the ability to exceed goals consistently.
Skills:CommunicationLeadershipInterpersonal skillsAdaptabilityResult orientation

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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