Implementation Manager - Spend

Airwallex
Amsterdam
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Experience: 5+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Problem-solving","Stakeholder-management","Presentation"]

Lead end-to-end delivery of complex Spend and corporate card implementations across EMEA, turning business requirements into actionable implementation plans. Coordinate cross-functional teams and external partners from pre-sale to go-live, ensuring on-time delivery, scope adherence, and high-quality outcomes in Amsterdam with hybrid work arrangements.

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Airwallex
Airwallex
3 months ago

Implementation Manager - Spend

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead end-to-end delivery of complex Spend and corporate card implementations across EMEA, turning business requirements into actionable implementation plans. Coordinate cross-functional teams and external partners from pre-sale to go-live, ensuring on-time delivery, scope adherence, and high-quality outcomes in Amsterdam with hybrid work arrangements.
Location: Amsterdam
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Act as a trusted technical advisor to customers and internal teams on high-value implementations and expansions, shaping integration approaches, system configuration, and overall solution design.
  • •Partner with activation / onboarding and account management teams to translate customer requirements into scalable architectures, particularly where ERP, HRIS, and API integrations are core to the rollout.
  • •Work with sales teams on technical discovery to understand customer systems, data flows, and workflows, and recommend a best-fit integration blueprint, including when and how to leverage APIs and third-party connectors.
  • •Work hands-on with customers to troubleshoot integration hurdles and guide them through complex configuration decisions, focusing on designing robust, maintainable implementations rather than writing code directly.
  • •Channel customer pain points and integration feedback into Product and Engineering, influencing the roadmap and prioritisation of features that materially improve implementation outcomes.

Key Requirements

  • •Bachelor’s degree in a related field (e.g. Business, Finance, Engineering, Information Systems) or equivalent practical experience.
  • •5+ years of experience in implementation, onboarding, customer success, or project/program management, managing complex, multi-stakeholder technology or financial services implementations.
  • •4+ years of client-facing delivery or professional services experience in a high-paced environment (e.g. SaaS, fintech, consulting, systems integration, enterprise implementation).
  • •Experience delivering ERP, accounting system, or expense platforms (e.g. Netsuite, SAP, Oracle, Xero) implementations and the associated data flows (GL, cost centres, entities, card feeds).
  • •Exceptional written and verbal communication and presentation skills, including the ability to lead steering meetings, write clear status updates, and influence decisions without direct authority.
Experience:5+ yearsFintechPaymentsSaaS
Education:Bachelor's
Skills:CommunicationLeadershipProblem-solvingStakeholder-managementPresentation
Tech Stack:APIsERPNetsuiteSAPOracleXeroHRISIntegrationQRGL

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor