Manager - Services Sourcing

Freshworks
San Mateo
Workplace: HybridFull timeUSD 145,000 - 180,000 annuallyFunction: Procurement & SourcingExperience: 7+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Relationship building","Problem-solving","Organization"]

Lead a team of sourcing category managers within Freshworks’ procurement organization. Serve as a working manager by executing critical sourcing projects using category strategies, negotiating contracts and supplier commercial terms, and managing supplier performance against SLAs and quality metrics. The role combines team supervision, recruiting/onboarding support, and identifying training needs with hands-on sourcing, risk assessments, competitive bidding, and supplier relationship management.

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Freshworks
Freshworks
1 day ago

Manager - Services Sourcing

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead a team of sourcing category managers within Freshworks’ procurement organization. Serve as a working manager by executing critical sourcing projects using category strategies, negotiating contracts and supplier commercial terms, and managing supplier performance against SLAs and quality metrics. The role combines team supervision, recruiting/onboarding support, and identifying training needs with hands-on sourcing, risk assessments, competitive bidding, and supplier relationship management.
Location: San Mateo
Workplace: Hybrid
Employment Type: Full time
Job Function: Procurement & Sourcing
Seniority: Manager level

Key Responsibilities

  • •Supervise and mentor sourcing professionals, fostering a collaborative, high-performing team environment and managing performance against goals/SLAs.
  • •Contribute to recruitment and onboarding, and identify training and development needs to support team growth.
  • •Execute sourcing projects using category-level strategies and established processes.
  • •Support creation, review, and negotiation of supplier contracts; negotiate pricing, service levels, and key commercial/legal terms.
  • •Conduct risk assessments, execute competitive bids, and manage supplier relationships by tracking supplier performance against SLAs and quality metrics.

Pay and Benefits

Salary: USD 145,000 - 180,000 annually

Key Requirements

  • •Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
  • •7+ years of experience in procurement or sourcing.
  • •Proven track record of successfully managing and developing a team.
  • •Proficiency in procurement systems and tools.
  • •Strong analytical, problem-solving, and written/verbal communication skills.
Experience:7+ yearsProcurementSourcing
Education:Bachelor's in Supply Chain Management, Business Administration, or a related field
Skills:LeadershipCommunicationRelationship buildingProblem-solvingOrganization
Languages:English

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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