Customer Experience Regulatory Compliance Manager

Support the development and integration of departmental processes and policies to ensure customer-experience regulatory compliance. Work with the CX Regulatory Compliance Team Manager to manage relationships with Civil Aviation Authorities, Customer Protection Authorities, and arbitration boards, and to oversee claim handling compliance. Coordinate daily reporting of disrupted flights with the Disruption Control Center and Evidence Collection team, monitor defense strategies across jurisdictions, and lead trainings, manuals, and internal compliance reviews.