Customer Service Representative

Qureos
San Antonio
Workplace: OnsiteFull timeUSD 30 - 35 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Organization","Multitasking","Empathy"]

Serve as the first point of contact for Stratus Hydration customers, handling high volumes of inquiries via phone, email, and live chat. Provide product and policy information, accurately process orders, returns, and exchanges, and resolve issues by diagnosing problems and explaining solutions. Maintain precise customer records in the company database, coordinate with internal teams like logistics and marketing, and collect feedback to support continuous improvement.

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FursaFursa
Qureos
Qureos
2 days ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact for Stratus Hydration customers, handling high volumes of inquiries via phone, email, and live chat. Provide product and policy information, accurately process orders, returns, and exchanges, and resolve issues by diagnosing problems and explaining solutions. Maintain precise customer records in the company database, coordinate with internal teams like logistics and marketing, and collect feedback to support continuous improvement.
Location: San Antonio
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage high-volume customer enquiries via telephone, email, and live chat in a professional and timely manner.
  • •Provide detailed information about products, services, and company policies.
  • •Process customer orders, returns, and exchanges accurately and efficiently.
  • •Resolve product or service issues by clarifying complaints, determining causes, and explaining best solutions.
  • •Maintain and update customer records in the company database and liaise with internal departments to ensure a seamless customer journey.

Pay and Benefits

Salary: USD 30 - 35 hourly

Key Requirements

  • •Proven experience in a customer-facing role such as customer service or client support.
  • •Exceptional verbal and written communication skills with a professional, friendly telephone manner.
  • •Strong problem-solving skills and the ability to stay calm under pressure.
  • •Proficiency using CRM systems and the Microsoft Office Suite.
  • •Excellent organizational and multitasking abilities, with patience and empathy for customer needs.
Skills:CommunicationProblem-solvingOrganizationMultitaskingEmpathy
Tech Stack:CRMMicrosoft Office SuiteLive chat

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn