Tools & Support Engineer

SimplePractice
United States
Workplace: OnsiteFull timeUSD 83,440 - 104,300 annuallyFunction: Product ManagementExperience: 1-2 yearsSkills: ["Problem-solving","Communication","Collaboration","Documentation","Independence"]

Serve as a technical liaison between Engineering, Technical Product Specialists, and Customer Success, combining customer support with hands-on troubleshooting. Lead technical deep dives on production issues by analyzing logs, metrics, and system behavior to restore reliability. Build and support internal tools, contribute to technical documentation, and coordinate incident response while participating in rotating on-call duties.

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FursaFursa
SimplePractice
SimplePractice
23 hours ago

Tools & Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Serve as a technical liaison between Engineering, Technical Product Specialists, and Customer Success, combining customer support with hands-on troubleshooting. Lead technical deep dives on production issues by analyzing logs, metrics, and system behavior to restore reliability. Build and support internal tools, contribute to technical documentation, and coordinate incident response while participating in rotating on-call duties.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Lead technical deep dives into production issues, analyzing logs, metrics, and system behavior to identify root causes and improve reliability.
  • •Serve as an engineering resource for Customer Success in a cross-functional environment with Technical Product Specialists.
  • •Contribute to technical documentation for internal and external audiences.
  • •Build and support internal tools for day-to-day operations of internal stakeholders.
  • •Lead and coordinate incident response efforts through resolution, including participating in rotating on-call duties.

Pay and Benefits

Salary: USD 83,440 - 104,300 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kEquityFlexible TimePaid HolidaysPaid ParentalEmployee ResourceSummer Fridays

Key Requirements

  • •1-2 years of experience in a technical customer support role, with some software development experience preferred.
  • •Strong request management and problem-solving skills for large and complex system scenarios.
  • •Ability to communicate and collaborate effectively, giving and receiving constructive feedback.
  • •Experience with interpreted languages (such as Ruby, Python, or JavaScript) and MySQL (or similar relational databases) is preferred.
  • •Excellent documentation and technical writing skills, with a willingness to learn technical concepts and development process.
Experience:1-2 years
Skills:Problem-solvingCommunicationCollaborationDocumentationIndependence
Tech Stack:MySQLNotionZendeskSlackLinearSQLHTML/CSSJSRuby/RailsGit

Company Brief

SimplePractice
Provides practice management and telehealth software for behavioral health and wellness professionals, offering scheduling, billing, documentation, and secure telehealth services to streamline clinical workflows.
Industry: HealthTech
Headquarters: Lehi, United States
Founded: 2012
WebsiteLinkedIn