OpenAI

4 months ago

AI Support Engineer - San Francisco

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Support engineering role focused on solving complex customer issues, scripting to automate tasks, and partnering with Product and Engineering to improve OpenAI’s post-AGI support systems. You’ll handle high-impact customer interactions, drive operational improvements, and help scale the User Operations team in a hybrid, office-plus-remote setting in San Francisco.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Sr. Manager level

Key Responsibilities

•Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
•Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.
•Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.
•Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.
•Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.

Pay and Benefits

Salary: USD 180,000 - 260,000 annually

Equity and Bonus:Equity

Perks:EquityRelocation

Key Requirements

•8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.

Experience:8+ yearsTech startupsSaaSHigh-growth

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkCritical thinkingCustomer focus

Tech Stack:PythonOpenAI APICodexSlack

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor

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OpenAI

4 months ago

AI Support Engineer - San Francisco

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Sr. Manager level

Key Responsibilities

•Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
•Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.
•Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.
•Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.
•Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.

Pay and Benefits

Salary: USD 180,000 - 260,000 annually

Equity and Bonus:Equity

Perks:EquityRelocation

Key Requirements

•8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.

Experience:8+ yearsTech startupsSaaSHigh-growth

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkCritical thinkingCustomer focus

Tech Stack:PythonOpenAI APICodexSlack

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor