Impounds Coordinator (10 a.m. - 7p.m. EST)

Provide high-touch customer service for clients, agents, and customers in the recovery/impounds workflow. You’ll answer or research inquiries, escalate and follow up to confirm resolutions, assign and coordinate recovery vendors, and manage internal queue processing. Maintain daily and weekly reporting in Google Sheets and serve as the liaison between clients, customers, and recovery vendors while ensuring accuracy and on-time follow-ups.