Team Lead, Product Enablement & Education

Aircall
Sydney
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Facilitation","Instructional design","Collaboration"]

Lead the Aircall Product Enablement & Education team, aligning product strategy with enablement across buyers and sellers. Own the operating model, content strategy for the Aircall Learning Lab and Knowledge Base, and collaborate with Product, PMM, and Customer Marketing to drive scalable, high-impact enablement initiatives and AI-ready content.

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Aircall
Aircall
6 months ago

Team Lead, Product Enablement & Education

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead the Aircall Product Enablement & Education team, aligning product strategy with enablement across buyers and sellers. Own the operating model, content strategy for the Aircall Learning Lab and Knowledge Base, and collaborate with Product, PMM, and Customer Marketing to drive scalable, high-impact enablement initiatives and AI-ready content.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop Product Enablement and Customer Education Specialists, setting clear priorities, standards, and ways of working.
  • •Own the roadmap across seller & buyer enablement (certifications, GTM Kits, demos, internal programs, Aircall Learning Lab & Knowledge Base content strategy), ensuring enablement is mapped to release calendars.
  • •Define and evolve the Product Enablement operating model across processes, tooling, and rituals to support customers as well as Sales and Support teams.
  • •Act as the primary enablement counterpart to Product and Product Marketing, ensuring tight alignment between product strategy, launches, and enablement execution.
  • •Partner with Customer Marketing to integrate product enablement and education into customer-facing communications, including webinars and campaigns.

Key Requirements

  • •Deep expertise of the Aircall product portfolio, including Core, Integrations, and AI capabilities, with a proven ability to translate complex product concepts into clear, actionable enablement for different audiences.
Experience:SaaSCustomer communicationsAI
Skills:LeadershipCommunicationFacilitationInstructional designCollaboration
Tech Stack:AI

Company Brief

Aircall
Provides a cloud-based phone system and call center platform for businesses, offering VoIP, call routing, analytics, integrations with CRM and helpdesk tools to support sales and customer support teams.
Industry: Telecommunications
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn