Enterprise Customer Success Manager

Riverside
Toronto
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Analytical thinking","Problem-solving","Prioritization","Stakeholder management"]

Own a portfolio of Enterprise customers as a strategic partner and trusted advisor, driving adoption, long-term retention, and growth. Lead regular business reviews, guide high-impact conversations, and uncover renewal and expansion opportunities. Serve as the voice of the customer by collaborating cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Based in Toronto (with one in-office day per month), succeed by hitting KPIs and delivering exceptional customer experiences.

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FursaFursa
Riverside
Riverside
2 days ago

Enterprise Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own a portfolio of Enterprise customers as a strategic partner and trusted advisor, driving adoption, long-term retention, and growth. Lead regular business reviews, guide high-impact conversations, and uncover renewal and expansion opportunities. Serve as the voice of the customer by collaborating cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Based in Toronto (with one in-office day per month), succeed by hitting KPIs and delivering exceptional customer experiences.
Location: Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of Enterprise customers and act as a strategic partner and trusted advisor.
  • •Drive adoption at scale while ensuring long-term retention and growth.
  • •Lead regular business reviews and guide high-impact customer conversations.
  • •Identify opportunities for renewals and expansion.
  • •Collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices.
Travel: Low travel

Pay and Benefits

Perks:Annual Bonus

Key Requirements

  • •At least 5+ years of customer success experience in a SaaS environment managing enterprise customers.
  • •Experience working in a fast-paced startup environment.
  • •Occasional client visits.
  • •Passion for learning the product functionality and applying tech-savviness to customer outcomes.
  • •Strong English verbal and written communication, analytical/problem-solving, and the ability to prioritize and meet deadlines.
Experience:5+ yearsSaaSStartup
Skills:CommunicationAnalytical thinkingProblem-solvingPrioritizationStakeholder management
Languages:English

Company Brief

Riverside
Provides an online recording and editing platform for podcasts, interviews, and video content. It helps creators and teams capture high-quality remote recordings with separate audio and video tracks, transcription, and collaborative production tools.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Tel Aviv, Israel
Founded: 2019
WebsiteLinkedIn