Senior Manager, Infrastructure Operations and Compliance

Cloudflare
Austin
Workplace: HybridFull timeFunction: Legal, Risk & ComplianceExperience: 7+ yearsSkills: ["People leadership","Operational excellence","Incident escalation","Communication","Process improvement"]

Lead a unified Infrastructure Operations function spanning physical network reliability, operational security, and global regulatory compliance across 750+ data center sites. Manage two teams responsible for 24x7 incident response, hardware break-fix, access control policies and reviews, and end-to-end decommissioning with auditable evidence. Drive operational efficiency through automation and AI-assisted workflows, partnering with GRC and global auditors to maintain continuous audit readiness.

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FursaFursa
Cloudflare
Cloudflare
3 days ago

Senior Manager, Infrastructure Operations and Compliance

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead a unified Infrastructure Operations function spanning physical network reliability, operational security, and global regulatory compliance across 750+ data center sites. Manage two teams responsible for 24x7 incident response, hardware break-fix, access control policies and reviews, and end-to-end decommissioning with auditable evidence. Drive operational efficiency through automation and AI-assisted workflows, partnering with GRC and global auditors to maintain continuous audit readiness.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead two teams—Operations and Security & Compliance—setting direction, developing talent, and ensuring shared SLAs and quality standards.
  • •Own 24x7 incident response coverage and oversee hardware break-fix operations, coordinating with technicians, third-party vendors, and remote contractors.
  • •Drive the unified decommissioning lifecycle (DECOM), including asset destruction chain of custody, CoD issuance, serial verification, evidence filing, and records closure.
  • •Own DCSC compliance and access control accountability, including quarterly/monthly access review cycles and physical access provisioning/deprovisioning.
  • •Reduce manual operational burden by prioritizing automation opportunities and evaluating AI tooling for repetitive tasks, documentation, root-cause analysis, and compliance evidence generation.

Key Requirements

  • •7+ years in infrastructure operations, data center operations, network operations, or a closely related field, with at least 3 years in a people management role.
  • •Experience managing managers and holding multiple teams accountable to operational SLAs in parallel.
  • •Hands-on experience with physical data center operations, including hardware lifecycle management, decommissioning, colocation vendor management, or break-fix operations.
  • •Familiarity with compliance frameworks for physical infrastructure (SOC 2, ISO 27001, FedRAMP, or equivalent) at an operational level.
  • •Strong program management instincts for complex multi-workstream initiatives across teams, vendors, and time zones.
Experience:7+ yearsData center operationsNetwork operationsInfrastructure operations
Skills:People leadershipOperational excellenceIncident escalationCommunicationProcess improvement
Languages:English
Tech Stack:PagerDutyJiraNetboxConfluenceDCSC PortalAI-assisted workflows

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn