Senior Guest Services Executive - Front Office - Jumeirah Saadiyat Island

Jumeirah
United Arab Emirates
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Communication","Interpersonal skills","Teamwork","Guest service"]

Lead and motivate the Front Office team at a flagship eco-conscious resort, ensuring seamless guest arrivals, departures, and personalized service. Brief colleagues each shift, greet guests warmly, and proactively resolve service delays, concerns, or system disruptions to maintain smooth operations. Keep accurate records and shift reports, run quality/policy checks across front desk functions, and help ensure compliance with hospitality standards.

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FursaFursa
Jumeirah
Jumeirah
2 weeks ago

Senior Guest Services Executive - Front Office - Jumeirah Saadiyat Island

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead and motivate the Front Office team at a flagship eco-conscious resort, ensuring seamless guest arrivals, departures, and personalized service. Brief colleagues each shift, greet guests warmly, and proactively resolve service delays, concerns, or system disruptions to maintain smooth operations. Keep accurate records and shift reports, run quality/policy checks across front desk functions, and help ensure compliance with hospitality standards.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead and motivate the Front Office team to deliver seamless guest arrivals, departures, and personalized service.
  • •Brief colleagues at the beginning of each shift, ensuring roles, priorities, and service expectations are communicated.
  • •Greet guests and visitors warmly and professionally to set the tone for exceptional service.
  • •Monitor daily operations and proactively resolve service delays, guest concerns, or system disruptions.
  • •Maintain accurate records, prepare shift reports, and conduct quality/policy checks for front desk compliance.

Pay and Benefits

Perks:Shared AccommodationHealth InsuranceLife InsurancePaid LeaveLearning Budget

Key Requirements

  • •2 years of relevant experience in hospitality or related industries
  • •Experience working in a multi-cultural environment
  • •Strong communication and interpersonal skills
  • •Proficiency in English
Experience:Hospitality
Skills:LeadershipCommunicationInterpersonal skillsTeamworkGuest service
Languages:English

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn