Live Chat Agent

Qureos
Anywhere
Workplace: RemoteFull timeUSD 20 - 30 weeklyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Multitasking","Conflict resolution","Time management"]

Provide customer support through live chat and other digital channels, responding quickly and professionally to inquiries about products, services, orders, and policies. Resolve complaints and issues while maintaining quality and accuracy, manage multiple conversations at once, and escalate complex cases. Maintain detailed interaction records, follow communication and data-protection policies, and meet service targets such as response time, resolution rate, and customer satisfaction.

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FursaFursa
Qureos
Qureos
1 day ago

Live Chat Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide customer support through live chat and other digital channels, responding quickly and professionally to inquiries about products, services, orders, and policies. Resolve complaints and issues while maintaining quality and accuracy, manage multiple conversations at once, and escalate complex cases. Maintain detailed interaction records, follow communication and data-protection policies, and meet service targets such as response time, resolution rate, and customer satisfaction.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond promptly and professionally to customer inquiries via live chat.
  • •Provide accurate information about products, services, orders, and company policies.
  • •Resolve customer complaints and issues while maintaining a positive attitude.
  • •Handle multiple chat conversations simultaneously while maintaining quality and accuracy.
  • •Escalate complex or unresolved issues and maintain detailed records of customer interactions.

Pay and Benefits

Salary: USD 20 - 30 weekly

Key Requirements

  • •Excellent written and verbal communication skills.
  • •Strong typing and computer skills with good attention to detail and accuracy.
  • •Ability to multitask and manage several conversations at once while staying calm with difficult customers.
  • •Strong problem-solving and interpersonal skills, with patience and empathy.
  • •Previous customer service, call center, sales, or live chat experience; familiarity with CRM systems and chat platforms is a plus.
Skills:CommunicationProblem-solvingMultitaskingConflict resolutionTime management
Tech Stack:CRMLive chat softwareChat platformsCustomer support software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn