Field Service Engineer - Xper & Philips HemoApp (Travel: Nationwide)

Philips
Denver, Seattle
Workplace: RemoteFull timeUSD 29 - 51 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 1+ yearsEducation: associatesSkills: ["Customer service","Troubleshooting","Team collaboration","Documentation","Safety compliance"]

Provide on-site, online, and phone support to resolve complex technical issues for Philips Xper/Flex Cardio and Xcelera Cardiology PACS. Deliver customer-focused service, meet arrival commitments, and help generate service revenue by understanding customer needs. Perform installations, preventative maintenance, field change orders, and troubleshoot electronic, network, and mechanical problems. Participate in the regional team, complete required administrative documentation, and travel extensively (at least 75%) to customer sites.

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Philips
Philips
2 hours ago

Field Service Engineer - Xper & Philips HemoApp (Travel: Nationwide)

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Last checked: 2 hours agoStatus: Live

Job Summary

Provide on-site, online, and phone support to resolve complex technical issues for Philips Xper/Flex Cardio and Xcelera Cardiology PACS. Deliver customer-focused service, meet arrival commitments, and help generate service revenue by understanding customer needs. Perform installations, preventative maintenance, field change orders, and troubleshoot electronic, network, and mechanical problems. Participate in the regional team, complete required administrative documentation, and travel extensively (at least 75%) to customer sites.
Location: Denver, Seattle
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Provide on-site, online, and phone support within the zone and nationwide to resolve complex product and system issues.
  • •Adhere to customer entitlements and set clear expectations while meeting arrival and commitment times to address customer needs.
  • •Perform installation, preventative maintenance, field change orders, and related documentation in line with training, quality, and safety requirements.
  • •Use tools, resources, and escalation processes to diagnose and resolve electronic, network, and mechanical problems timely.
  • •Participate as a member of the regional work team to improve processes, identify training gaps, and gain qualifications in multiple modalities as required.
Travel: Extensive travel

Pay and Benefits

Salary: USD 29 - 51 hourly
Perks:Paid Leave401kHsaEquityLearning Budget

Key Requirements

  • •1+ years of experience in a field or hospital-based service environment, or 3+ years in electromechanical industries.
  • •Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
  • •Associate Degree in electronics or an equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
  • •Valid driver’s license and good driving record to travel to customer sites as needed.
  • •Must be able to work in a remote/office setting and in a hospital/healthcare environment, including flexible hours and safety requirements for radiation sources.
Experience:1+ yearsHealthcareHospital-based serviceElectromechanical
Education:Associate's in electronics
Skills:Customer serviceTroubleshootingTeam collaborationDocumentationSafety compliance
Licenses:Driver’s license
Tech Stack:PACSElectronic theoryMechanical troubleshootingNetworking theoryPreventative maintenanceField Change Orders (FCO)TimesheetsService work orders

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn