Digital Services & Maturity Senior Specialist

BlackStone eIT
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Collaboration","Project management","Analytical thinking","Problem-solving"]

Manage and optimize digital platforms and services to improve user experience and drive organizational efficiency. Own digital and AI strategy alignment, oversee delivery and maintenance of websites and mobile apps, and track performance using KPIs to deliver ROI insights. Lead digital transformation initiatives, collaborate with teams, vendors, and partners, and ensure compliance with standards, data privacy, security, reliability, and accessibility. Translate stakeholder needs into functional and non-functional requirements and support digital IT strategy development.

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FursaFursa
BlackStone eIT
BlackStone eIT
12 hours ago

Digital Services & Maturity Senior Specialist

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Job Summary

Manage and optimize digital platforms and services to improve user experience and drive organizational efficiency. Own digital and AI strategy alignment, oversee delivery and maintenance of websites and mobile apps, and track performance using KPIs to deliver ROI insights. Lead digital transformation initiatives, collaborate with teams, vendors, and partners, and ensure compliance with standards, data privacy, security, reliability, and accessibility. Translate stakeholder needs into functional and non-functional requirements and support digital IT strategy development.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Report, maintain, and execute digital and AI strategies in line with organizational objectives and governance frameworks.
  • •Oversee the design, implementation, and maintenance of digital platforms, tools, and services, including websites and mobile apps.
  • •Identify digital transformation opportunities, lead initiatives to adopt emerging tools, and implement solutions with cross-functional teams.
  • •Track and analyze digital platform performance using KPIs; generate insights and reports on user behavior and ROI.
  • •Ensure compliance and quality through audits for security, reliability, and accessibility, and translate stakeholder needs into functional and non-functional requirements.

Key Requirements

  • •Execute digital and AI strategies aligned to organizational objectives and governance, including performance tracking and value realization.
  • •Oversee design, implementation, and maintenance of digital platforms and customer-facing touchpoints, ensuring they meet user and organizational goals.
  • •Implement digital transformation initiatives using digital technologies to improve processes and efficiency.
  • •Track and analyze platform performance using KPIs; generate reports on user behavior, service effectiveness, and ROI, then recommend improvements from data insights.
  • •Support alignment of IT operations and maintenance with IT standards and Authority strategy, including business intelligence requirements and requirements validation sessions.
Experience:8+ yearsDigital transformationDigital servicesAI
Education:Bachelor's
Skills:CommunicationCollaborationProject managementAnalytical thinkingProblem-solving
Certifications:Google AnalyticsPMPAgile
Tech Stack:Google AnalyticsPower BITableauCMSCRMHTMLCSSJavaScriptSEOUX/UIKPIsData privacySLAs

Company Brief

BlackStone eIT
Provides IT consulting and managed services including cloud migration, cybersecurity, and infrastructure support for small and medium-sized businesses, focusing on customized enterprise IT solutions to improve reliability and operational efficiency.
Industry: Consulting
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