Tabby

2 months ago

Senior Data Analyst (CX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Senior Data Analyst in CX Analytics focusing on data-driven insights to improve customer support, with responsibilities spanning data analysis, reporting, automation, and collaboration with CX, product, and operations teams.

Location: Belgrade

Workplace: Remote

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Sr. Manager level

Key Responsibilities

•Analyze large-scale datasets related to agent performance, support interactions and QA.
•Write optimized SQL queries using tools like BigQuery and ClickHouse and build dashboards in Tableau and Metabase.
•Detect behavioral and performance trends among agents and support teams; partner with QA to identify root causes in agent behavior and customer issues.
•Use LLM tools with practical prompt engineering for daily analytical tasks, summarization, and insights generation.
•Work with Airflow and Python to automate data tasks and support workflows; optimize analytics pipelines for performance and cost efficiency.

Pay and Benefits

Perks:EquityRelocation

Key Requirements

•Strong SQL skills with experience in BigQuery and ClickHouse; ability to write optimized queries
•Experience building dashboards in Tableau and Metabase
•Proficiency with Python and Airflow for data workflow automation
•Familiarity with LLM tools, prompt engineering, and LLM APIs
•Ability to collaborate with CX, product, operations and QA teams

Experience:Fintech

Education:Bachelor's

Skills:Analytical thinkingCommunicationProblem-solvingPresentation

Tech Stack:SQLBigQueryClickHouseTableauMetabaseAirflowPythonLLM APIsPrompt engineering

Company Brief

Tabby

Tabby is a MENA buy‑now‑pay‑later and fintech platform that enables customers to split purchases into installments, offers in‑store and online payment products, a consumer app, and merchant services across Saudi Arabia, UAE, Kuwait and the wider region.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Riyadh, Saudi Arabia

Founded: 2019

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Tabby

2 months ago

Senior Data Analyst (CX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Belgrade

Workplace: Remote

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Sr. Manager level

Key Responsibilities

•Analyze large-scale datasets related to agent performance, support interactions and QA.
•Write optimized SQL queries using tools like BigQuery and ClickHouse and build dashboards in Tableau and Metabase.
•Detect behavioral and performance trends among agents and support teams; partner with QA to identify root causes in agent behavior and customer issues.
•Use LLM tools with practical prompt engineering for daily analytical tasks, summarization, and insights generation.
•Work with Airflow and Python to automate data tasks and support workflows; optimize analytics pipelines for performance and cost efficiency.

Pay and Benefits

Perks:EquityRelocation

Key Requirements

•Strong SQL skills with experience in BigQuery and ClickHouse; ability to write optimized queries
•Experience building dashboards in Tableau and Metabase
•Proficiency with Python and Airflow for data workflow automation
•Familiarity with LLM tools, prompt engineering, and LLM APIs
•Ability to collaborate with CX, product, operations and QA teams

Experience:Fintech

Education:Bachelor's

Skills:Analytical thinkingCommunicationProblem-solvingPresentation

Tech Stack:SQLBigQueryClickHouseTableauMetabaseAirflowPythonLLM APIsPrompt engineering

Company Brief

Tabby

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Riyadh, Saudi Arabia

Founded: 2019

Glassdoor: 4.0

Website LinkedIn Glassdoor