Customer Experience Agent

Driven Properties
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal skills","Problem-solving","Customer-first mindset","Multi-priority management"]

Serve as the first point of contact for clients by managing inbound enquiries across phone, WhatsApp, email, and other digital channels. Respond professionally within service level agreements, qualify and route leads to the right sales, leasing, or support teams, and maintain accurate CRM records. Resolve issues directly or escalate complex cases, follow up to ensure timely outcomes, and collaborate with internal teams to uphold premium service standards.

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Driven Properties
Driven Properties
3 days ago

Customer Experience Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the first point of contact for clients by managing inbound enquiries across phone, WhatsApp, email, and other digital channels. Respond professionally within service level agreements, qualify and route leads to the right sales, leasing, or support teams, and maintain accurate CRM records. Resolve issues directly or escalate complex cases, follow up to ensure timely outcomes, and collaborate with internal teams to uphold premium service standards.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Handle inbound customer enquiries via phone, WhatsApp, email, and other communication channels.
  • •Respond professionally and within established service level agreements (SLAs).
  • •Qualify customer enquiries and route them to the appropriate sales, leasing, or support teams.
  • •Update and maintain customer information in the CRM system accurately.
  • •Resolve enquiries and complaints or escalate complex cases, and follow up to ensure timely resolution.

Pay and Benefits

Perks:Health InsuranceEmployment VisaFlight Allowance

Key Requirements

  • •Previous experience in a Customer Experience, Customer Service, Contact Centre, or Call Centre environment.
  • •Experience handling both phone and digital channels such as WhatsApp, email, and live chat.
  • •Excellent communication and interpersonal skills, with a customer-first mindset.
  • •Strong problem-solving abilities, able to manage multiple priorities in a fast-paced environment.
  • •Comfortable using CRM systems and Microsoft Office (real estate experience is an advantage).
Experience:Real estate
Skills:CommunicationInterpersonal skillsProblem-solvingCustomer-first mindsetMulti-priority management
Tech Stack:CRMMicrosoft OfficeWhatsAppEmailLive chat

Company Brief

Driven Properties
Driven Properties is a Dubai-based real estate brokerage and consultancy offering sales, leasing, property management, off-plan and investment services across residential and commercial markets, with international client outreach and development-management activities.
Industry: Commercial Real Estate
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2012
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