F135 Hardware Customer Support Engineer – F35 Lightning Sustainment Center (LSC) (Onsite)

RTX
United States
Workplace: OnsiteFull timeUSD 107,500 - 204,500Function: Customer Support (Service Desk)Experience: 8+ yearsEducation: bachelorsSkills: ["Customer focus","Communication","Problem investigation","Project management"]

Provide technical and sustainment customer support for F135 engine hardware at the F35 Lightning Sustainment Center (LSC) on Wright-Patterson Air Force Base. Interact with the customer, program office, Field Service representatives, and engineering organizations to answer technical field questions, support quality investigations, update maintenance manual data, and contribute to engineering changes and design reviews. Deliver on-site support for field efforts and present information notices, with up to 10% travel to field sites.

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FursaFursa
RTX
RTX
2 days ago

F135 Hardware Customer Support Engineer – F35 Lightning Sustainment Center (LSC) (Onsite)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide technical and sustainment customer support for F135 engine hardware at the F35 Lightning Sustainment Center (LSC) on Wright-Patterson Air Force Base. Interact with the customer, program office, Field Service representatives, and engineering organizations to answer technical field questions, support quality investigations, update maintenance manual data, and contribute to engineering changes and design reviews. Deliver on-site support for field efforts and present information notices, with up to 10% travel to field sites.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to technical field questions (action requests) and provide direct in-person support for field efforts.
  • •Support engineering and quality investigations, including deficiency reports.
  • •Create, update, and interpret technical maintenance manual data and produce maintenance awareness briefings.
  • •Author technical presentations and Field Information Notices as required, and contribute to engineering changes/design reviews for sustainment impacts.
  • •Plan field implementations/retrofits and service test letters; support technical conferences as needed.
Travel: Low travel

Pay and Benefits

Salary: USD 107,500 - 204,500
Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveParental Leave

Key Requirements

  • •Bachelor’s degree in engineering or related technical field with 8+ years of relevant experience, or an advanced degree with 5+ years’ experience.
  • •U.S. citizenship required due to government contracts and authorization requirements.
  • •Ability to work with minimal oversight, coach/review lower-level professionals, and manage moderately sized projects or processes.
  • •Experience communicating with military and Pratt & Whitney leadership on matters of significant importance.
  • •Advanced knowledge in the work area supported by advanced education and experience.
Experience:8+ years
Education:Bachelor's
Skills:Customer focusCommunicationProblem investigationProject management

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website