Managed Services Lead

Smartly
New York
Workplace: OnsiteFull timeUSD 100,000 - 140,000 annuallyFunction: Administration & Executive AssistanceExperience: 7+ yearsSkills: ["Communication","Leadership","Relationship management","Strategic thinking","Analytical thinking"]

Lead the Smart Services team to drive client success and platform adoption. Manage client relationships, guide a team of specialists, oversee onboarding and testing plans, and collaborate across Creative Services, Marketing Science, Product, Technical Consulting, and Sales to deliver integrated solutions and profitable delivery.

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Smartly
Smartly
3 months ago

Managed Services Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead the Smart Services team to drive client success and platform adoption. Manage client relationships, guide a team of specialists, oversee onboarding and testing plans, and collaborate across Creative Services, Marketing Science, Product, Technical Consulting, and Sales to deliver integrated solutions and profitable delivery.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead client relationships as a trusted advisor across guided, hybrid, and managed engagement models to ensure retention, value delivery, and platform self-sufficiency.
  • •Manage and develop a team of specialists and managers, setting clear goals and career paths while ensuring accountability.
  • •Oversee onboarding plans, testing agendas, and platform adoption strategies to improve client performance and demonstrate value.
  • •Ensure processes, SLAs, and best practices are followed, driving efficiency and continuous improvement.
  • •Partner with cross-functional teams (Creative Services, Marketing Science, Product, Technical Consulting, Sales) to deliver integrated solutions and share learnings.

Pay and Benefits

Salary: USD 100,000 - 140,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveHolidaysHealth InsuranceLearning Budget401kEquity

Key Requirements

  • •7+ years of experience in digital media, with deep expertise in Paid Social and a broad understanding of the advertising ecosystem.
  • •1+ year of experience managing a team.
  • •Proven track record of building and maintaining senior client relationships.
  • •Hands-on experience with paid media platforms and a genuine appetite for enabling clients to operate them independently.
  • •Working knowledge of AI and machine learning concepts, with curiosity about their impact on paid media and automation.
Experience:7+ yearsDigital mediaAdvertisingPaid social
Skills:CommunicationLeadershipRelationship managementStrategic thinkingAnalytical thinking
Languages:English
Tech Stack:AIMachine learningOpenAI AdsMetaTikTokPinterestSnapLinkedInGoogleProgrammaticAmazon DSPCTV

Company Brief

Smartly
Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Helsinki, Finland
Founded: 2013
WebsiteLinkedIn