Dental Lab Technician - Customer Experience (Milan)

Dandy
Milan
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Empathetic communication","Rapport building","Problem-solving","Independent work","Multitasking"]

Partner with Italian clinicians to deliver real-time technical and clinical support for Dandy’s digital dentistry workflows. Use your dental lab expertise to help review and refine case designs, support patient scanning and case preparation, and troubleshoot issues via phone, chat, and video in Italian. Act as a local expert for the Italian market and translate clinician feedback into lab production outcomes.

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Dandy
Dandy
6 days ago

Dental Lab Technician - Customer Experience (Milan)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Partner with Italian clinicians to deliver real-time technical and clinical support for Dandy’s digital dentistry workflows. Use your dental lab expertise to help review and refine case designs, support patient scanning and case preparation, and troubleshoot issues via phone, chat, and video in Italian. Act as a local expert for the Italian market and translate clinician feedback into lab production outcomes.
Location: Milan
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with doctors in real time to review and refine case designs for optimal aesthetic and functional outcomes.
  • •Provide live clinical support to Italian-speaking clinicians via phone, chat, and video to troubleshoot and clarify workflows.
  • •Serve as a trusted local expert for doctors in Italy, adapting guidance to local clinical practices and workflows.
  • •Act as a liaison between clinicians and Dandy lab teams, translating clinical feedback into production outcomes.
  • •Ensure quality outcomes while delivering an exceptional customer experience for each doctor.

Pay and Benefits

Perks:Health InsuranceDentalRetirement SavingsPaid LeaveParental Leave

Key Requirements

  • •Full professional fluency in Italian and English, both written and spoken.
  • •3+ years in a dental technician role.
  • •2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases.
  • •Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices.
  • •Based in or able to relocate to Milan and work out of the Milan office.
Experience:Dental labDigital dentistryCAD/CAMDental scanning
Skills:Empathetic communicationRapport buildingProblem-solvingIndependent workMultitasking
Languages:ItalianEnglish
Tech Stack:3Shape CAD/CAMImplantCrown & BridgeScan bodies

Company Brief

Dandy
Dandy is a fully digital dental lab that provides intraoral scanners, chairside software, real-time clinical support, and AI‑accelerated manufacturing to streamline prosthetic workflows and improve patient outcomes for dental practices and DSOs.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Seed
Headquarters: New York, United States
Founded: 2016
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Glassdoor: 3.4
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