Senior Solutions Architect- LATAM

Intercom
San Francisco, Chicago
Workplace: HybridFull timeUSD 208,000 - 248,650 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Problem-solving","Communication","Time management","Independent thinking","Cross-functional collaboration"]

Own the technical pre-sales process for Fin’s AI customer agent solutions across the sales cycle. Lead discovery, deliver high-impact technical presentations, and run tailored POCs and solution reviews. Serve as the primary resource for RFPs and customer security questions, while partnering with Product and Engineering to bring customer feedback into product planning and continually improve the Solutions Engineering playbook.

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FursaFursa
Intercom
Intercom
1 day ago

Senior Solutions Architect- LATAM

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Last checked: 1 hour agoStatus: Live

Job Summary

Own the technical pre-sales process for Fin’s AI customer agent solutions across the sales cycle. Lead discovery, deliver high-impact technical presentations, and run tailored POCs and solution reviews. Serve as the primary resource for RFPs and customer security questions, while partnering with Product and Engineering to bring customer feedback into product planning and continually improve the Solutions Engineering playbook.
Location: San Francisco, Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead technical discovery to identify and address customer needs.
  • •Deliver pre-sales solutioning by articulating Fin’s value and technical expertise.
  • •Conduct technical sessions and value-based solution reviews, including tailored POCs.
  • •Own RFPs and customer security questions using standardized materials and escalation as needed.
  • •Partner with Product and Engineering to represent the customer voice and improve solutions engineering processes.
Travel: Low travel

Pay and Benefits

Salary: USD 208,000 - 248,650 annually
Equity and Bonus:Equity

Key Requirements

  • •Fluency in Portuguese and Spanish is required.
  • •Minimum of 4 years of experience in a technical sales role, managing C-Level technical and business relationships.
  • •Strong technical acumen with experience leading technical discovery and delivering value presentations.
  • •Proven ability to manage POCs, RFPs, and respond to complex security questions.
  • •Strong communication and interpersonal skills, including translating complex business challenges for technical and non-technical audiences.
Experience:4+ yearsTechnical sales
Skills:Problem-solvingCommunicationTime managementIndependent thinkingCross-functional collaboration
Languages:PortugueseSpanish
Tech Stack:Intercom

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn