Scrunch AI

1 month ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 minutes agoStatus: Live

Job Summary

Drive value for enterprise clients by acting as the primary CS/AM liaison, turning platform data into strategic, AI-driven recommendations. Lead onboarding, adoption, and quarterly reviews, and collaborate across product, sales, and marketing to optimize content visibility and AI-discovery performance for a portfolio of 10-20 brands.

Location: Salt Lake City

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our AI search optimization software solution.
•Translate platform data into strategic recommendations tailored to each client’s goals and industry dynamics to drive improvements in visibility and optimization.
•Guide clients through onboarding, education, and adoption journeys to ensure high engagement, retention, and satisfaction.
•Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance.
•Collaborate with product, sales, and marketing to develop playbooks and drive account expansion opportunities.

Pay and Benefits

Salary: USD 110,000 - 140,000 annually

Equity and Bonus:Equity

Perks:Equity401kHome OfficeRemote WorkPaid ParentalLearning BudgetPaid Leave

Key Requirements

•5+ years in customer success or account management, ideally at a marketing-focused SaaS company
•Demonstrated builder mentality with experience creating processes from scratch
•Fluency with AI tools used to research, draft, analyze, and problem-solve
•Strong communication skills to translate complex technical insights into actionable plans
•Proven experience managing a strategic enterprise book of business

Experience:5+ yearsMarketing technologySaaSAIGenerative AIEnterprise

Skills:CommunicationProblem-solvingLeadership

Tech Stack:AI toolsChatGPTPerplexity

Company Brief

Scrunch AI

Provides an influencer marketing platform that helps brands discover, manage, and analyze creators and influencer campaigns. Offers searchable creator profiles, campaign management tools, and performance analytics to optimize influencer partnerships.

Industry: Influencer & Creator Economy

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Website

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Scrunch AI

1 month ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 minutes agoStatus: Live

Job Summary

Location: Salt Lake City

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our AI search optimization software solution.
•Translate platform data into strategic recommendations tailored to each client’s goals and industry dynamics to drive improvements in visibility and optimization.
•Guide clients through onboarding, education, and adoption journeys to ensure high engagement, retention, and satisfaction.
•Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance.
•Collaborate with product, sales, and marketing to develop playbooks and drive account expansion opportunities.

Pay and Benefits

Salary: USD 110,000 - 140,000 annually

Equity and Bonus:Equity

Perks:Equity401kHome OfficeRemote WorkPaid ParentalLearning BudgetPaid Leave

Key Requirements

•5+ years in customer success or account management, ideally at a marketing-focused SaaS company
•Demonstrated builder mentality with experience creating processes from scratch
•Fluency with AI tools used to research, draft, analyze, and problem-solve
•Strong communication skills to translate complex technical insights into actionable plans
•Proven experience managing a strategic enterprise book of business

Experience:5+ yearsMarketing technologySaaSAIGenerative AIEnterprise

Skills:CommunicationProblem-solvingLeadership

Tech Stack:AI toolsChatGPTPerplexity

Company Brief

Scrunch AI

Industry: Influencer & Creator Economy

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Website