Sr. Staff Technical Program Manager

Zscaler
San Jose
Workplace: HybridFull timeUSD 143,500 - 205,000 annuallyFunction: Program & Project Management (PMO)Experience: 8+ yearsSkills: ["Data-driven","Stakeholder management","Bias for action","Written communication","Cross-functional collaboration"]

Lead Zscaler’s central Service Health Program across the Zero Trust Exchange, owning strategy-to-execution for service health charters, roadmaps, and success metrics. Define SLIs, SLOs, and error budgets, then drive adoption of Critical User Journey (CUJ) and Lighthouse signals by converting alerts into engineering decisions. Build global measurement dashboards and run operating cadences that standardize intake, prioritization, tracking, and post-delivery verification at scale.

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FursaFursa
Zscaler
Zscaler
18 hours ago

Sr. Staff Technical Program Manager

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Job Summary

Lead Zscaler’s central Service Health Program across the Zero Trust Exchange, owning strategy-to-execution for service health charters, roadmaps, and success metrics. Define SLIs, SLOs, and error budgets, then drive adoption of Critical User Journey (CUJ) and Lighthouse signals by converting alerts into engineering decisions. Build global measurement dashboards and run operating cadences that standardize intake, prioritization, tracking, and post-delivery verification at scale.
Location: San Jose
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Own the company-wide Service Health Program end-to-end, defining charters, roadmaps, and success metrics across the Zero Trust Exchange.
  • •Establish service health practices by defining SLIs, SLOs, and error budgets to operationalize reliability decision frameworks alongside feature velocity.
  • •Drive CUJ and Lighthouse signal adoption, converting operational alerts into explicit decisions and measurable engineering outcomes.
  • •Build a service health source of truth by implementing continuous measurement dashboards across security, defects, incidents, capacity, availability, and latency.
  • •Run continuous operating cadences and cross-organizational programs to standardize intake, prioritization, delivery tracking, and post-delivery verification at scale.

Pay and Benefits

Salary: USD 143,500 - 205,000 annually
Perks:Health InsurancePaid LeaveParental LeaveRetirement

Key Requirements

  • •8+ years in Technical Program Management, Production Engineering, or similar roles supporting large-scale distributed systems.
  • •Deep experience with SLIs/SLOs, error budgets, and service health practices with measurable improvements in availability, latency, and durability.
  • •Proven leadership of cross-functional programs driving production service health at global scale across multi-product, multi-cloud, or multi-region environments.
  • •Strong data fluency across instrumentation, metrics pipelines, synthetic monitoring, and executive dashboards to drive actionable decisions.
  • •Track record influencing engineers, managers, and senior leadership through tradeoff framing, written updates, and decision facilitation.
Experience:8+ yearsDistributed systemsNetworkingCybersecurity
Skills:Data-drivenStakeholder managementBias for actionWritten communicationCross-functional collaboration
Tech Stack:AIAI toolsSLIsSLOsError budgetsService health dashboardsTelemetryMetrics pipelinesSynthetic monitoringExecutive dashboardsInstrumentationCUJLighthouseOKRsRCASREITIL

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn