Senior Systems Analyst, Enterprise Productivity

The New York Times
New York
Workplace: HybridFull timeUSD 130,000 - 145,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Escalation","Root-cause analysis","Technical guidance","Documentation","Mentorship"]

Lead enterprise SaaS administration for a growing portfolio supporting workplace technology across The Times. Own administration, reliability, and continuous improvement of a SaaS platform stack, serving as the primary escalation point for complex identity, access, configuration, and integration incidents. Define access and configuration standards, assess operational risk, and improve automated monitoring and documentation. Partner with vendors and internal teams to evaluate new tools and shape operating practices.

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The New York Times
The New York Times
1 day ago

Senior Systems Analyst, Enterprise Productivity

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Job Summary

Lead enterprise SaaS administration for a growing portfolio supporting workplace technology across The Times. Own administration, reliability, and continuous improvement of a SaaS platform stack, serving as the primary escalation point for complex identity, access, configuration, and integration incidents. Define access and configuration standards, assess operational risk, and improve automated monitoring and documentation. Partner with vendors and internal teams to evaluate new tools and shape operating practices.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Oversee administration and ongoing improvement of enterprise SaaS applications including Google Workspace, Slack, Glean, Figma, Airtable, Coda, Miro, and Trint.
  • •Investigate and resolve complex incidents involving application access, configuration, identity, and integrations, driving root-cause analysis and preventative follow-up.
  • •Establish and maintain standards for user and group access, permissions, configuration, lifecycle management, integrations, and administrative controls in partnership with security, IT, and partners.
  • •Define ownership and document dependencies and configurations to assess operational risk and identify opportunities to improve reliability, security, and user experience.
  • •Design and improve repeatable processes, automation, monitoring, and documentation; partner with vendors and teams to evaluate new applications and manage changes and releases.

Pay and Benefits

Salary: USD 130,000 - 145,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeavePaid SickParental LeaveLearning BudgetEquity

Key Requirements

  • •5+ years of experience in systems administration, systems engineering, SaaS administration, or related IT operations.
  • •Administer enterprise SaaS applications with identity and access management, permissions, configuration, troubleshooting, integrations, and lifecycle processes.
  • •Serve as an escalation point for complex technical incidents, including root-cause analysis, coordination, remediation, and prevention.
  • •Strong systems-administration fundamentals across identity, email servers, authentication, directory services, collaboration platforms, endpoint environments, or server administration.
  • •Professional experience administering enterprise SaaS applications, including identity and access management, permissions, configuration, troubleshooting, integrations, and lifecycle processes.
Experience:5+ yearsSaaS
Skills:EscalationRoot-cause analysisTechnical guidanceDocumentationMentorship
Languages:English
Tech Stack:Google WorkspaceSlackGleanFigmaAirtableCodaMiroTrintActive DirectoryExchangeMicrosoft 365WindowsLinuxIdentity and access managementAPIsAutomationMonitoringSaaS securityVendor management

Company Brief

The New York Times
Operates The New York Times, a global news organization delivering journalism across print and digital platforms, plus specialty sites like Wirecutter. Produces reporting, opinion, multimedia, and subscription-driven content covering national and international affairs.
Industry: News, Journalism & Broadcasting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 1851
WebsiteLinkedIn