Analyst, Workforce Management (Scheduling)

Carvana
United States
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 2+ yearsEducation: high_schoolSkills: ["Problem-solving","Communication","Stakeholder management","Data accuracy","Presentation"]

Own end-to-end workforce scheduling for multiple lines of business, aligning shift coverage with forecasted needs across phone and digital channels. Lead initiatives like bi-annual shift bids and holiday staffing plans, support new-hire and promotion schedule transitions, and run schedule health audits to close coverage gaps. Partner with operational leaders to recommend scheduling flexibility and manage changes while using tools like Aspect, Google Suite, and JIRA.

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FursaFursa
Carvana
Carvana
2 days ago

Analyst, Workforce Management (Scheduling)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own end-to-end workforce scheduling for multiple lines of business, aligning shift coverage with forecasted needs across phone and digital channels. Lead initiatives like bi-annual shift bids and holiday staffing plans, support new-hire and promotion schedule transitions, and run schedule health audits to close coverage gaps. Partner with operational leaders to recommend scheduling flexibility and manage changes while using tools like Aspect, Google Suite, and JIRA.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Manage the end-to-end scheduling lifecycle for multiple lines of business, including shift adjustments and coordinating project time.
  • •Lead scheduling initiatives such as bi-annual shift bids and holiday staffing plans to meet service level objectives.
  • •Serve as the WFM point of contact for new hire classes and promotions, managing schedule transitions for incoming talent and internal moves.
  • •Perform regular schedule health audits to identify coverage gaps and optimize intra-day activities to maintain efficiency.
  • •Advise department leaders on schedule flexibility and permanent change requests while balancing business needs and employee preferences.

Pay and Benefits

Perks:Health InsuranceDentalVision401kStudent LoanPet InsuranceWellness Stipend

Key Requirements

  • •High School Diploma or GED required; Bachelor’s degree preferred.
  • •2+ years of experience in Workforce Management with specific scheduling software proficiency.
  • •Experience with Aspect (major plus) and/or NICE/IEX, Genesys, or Assembled.
  • •High precision managing complex data sets and “Master Templates.”
  • •Comfort presenting to new hire classes and partnering with senior operational leaders to explain scheduling decisions.
Experience:2+ yearsWorkforce managementScheduling
Education:High School
Skills:Problem-solvingCommunicationStakeholder managementData accuracyPresentation
Languages:English
Tech Stack:AspectNICE/IEXGenesysAssembledGoogle SheetsGoogle DocsJIRA

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn