Account Manager (Madrid) - Greek Speaking

Fresha
Madrid
Workplace: OnsiteFull timeEUR 28,000 - 34,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Adaptability","Target achievement","Data analysis","Communication","Problem-solving"]

Manage a portfolio of salon clients in Southern Europe, building strong relationships and driving adoption of Fresha features, including FreshaPay. Meet monetization KPIs by educating clients on platform value, onboarding them as active users, and optimizing their profiles to maximize revenue. Deliver outstanding customer experience via video calls, use consultative techniques to understand needs, and partner with Sales, Onboarding, and Product teams to improve future offerings.

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FursaFursa
Fresha
Fresha
1 month ago

Account Manager (Madrid) - Greek Speaking

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Last checked: 7 hours agoStatus: Live

Job Summary

Manage a portfolio of salon clients in Southern Europe, building strong relationships and driving adoption of Fresha features, including FreshaPay. Meet monetization KPIs by educating clients on platform value, onboarding them as active users, and optimizing their profiles to maximize revenue. Deliver outstanding customer experience via video calls, use consultative techniques to understand needs, and partner with Sales, Onboarding, and Product teams to improve future offerings.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Meet monetization KPIs and educate clients on Fresha platform value.
  • •Introduce, educate, and onboard clients to become active users of FreshaPay.
  • •Help salons optimize profiles and use Fresha tools to maximize revenue.
  • •Manage a portfolio of salon partners and provide tailored consultation based on needs and business type.
  • •Foster outstanding customer experience through video call meetings and consultative techniques, collaborating with Sales, Onboarding, and Product teams.

Pay and Benefits

Salary: EUR 28,000 - 34,000 annually

Key Requirements

  • •More than 1 year of previous experience as an Account Manager.
  • •Experience using and analyzing data and reports to improve performance.
  • •Ability to adapt and achieve targets.
  • •Excellent written and spoken communication skills, presenting to clients in Greek and Spanish (or Italian or Portuguese) via Google Meet.
  • •Proactive, inquisitive, and creative/open-minded with a strong ability to build client relationships.
Skills:AdaptabilityTarget achievementData analysisCommunicationProblem-solving
Languages:GreekSpanishItalianPortugueseEnglish
Tech Stack:Google Meet

Company Brief

Fresha
Fresha operates a global bookings and business management platform for salons, spas and beauty professionals, offering appointment scheduling, point-of-sale, payments, marketing tools and a consumer marketplace to connect clients with local services.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn