Customer Success Manager - NAMER

Multiplier
New York
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Customer obsession","Communication","Organization","Self-motivation","Resilience"]

Own a portfolio of named enterprise accounts and build outcome-based, consultative relationships that help customers achieve their talent and business objectives. Monitor product/service adoption, share industry best practices, and identify expansion opportunities to drive retention and revenue growth. Partner across Sales, Product, Operations, and Engineering, and act as the customer voice by synthesizing feedback to inform product roadmap decisions.

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FursaFursa
Multiplier
Multiplier
6 days ago

Customer Success Manager - NAMER

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own a portfolio of named enterprise accounts and build outcome-based, consultative relationships that help customers achieve their talent and business objectives. Monitor product/service adoption, share industry best practices, and identify expansion opportunities to drive retention and revenue growth. Partner across Sales, Product, Operations, and Engineering, and act as the customer voice by synthesizing feedback to inform product roadmap decisions.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build trusted, consultative relationships with named accounts to help customers achieve talent and business objectives.
  • •Monitor adoption of products/services and provide industry knowledge and best practices to drive engagement.
  • •Collaborate with Sales, Product, Operations, and Engineering to deliver customer experience that supports growth and retention.
  • •Synthesize customer feedback and advocate for the customer with the Product team to help shape the product roadmap.
  • •Identify growth opportunities within your portfolio and design solutions aligned to customer needs across industries and tiers.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

  • •3 to 5 years of customer-facing experience (ideally B2B SaaS or HR).
  • •2+ years in enterprise account relationship management.
  • •Evidence of overachieving goals and targets (2+ years out of the last 3).
  • •Strong communication and writing skills, with the ability to explain complex topics clearly.
  • •Be organized and detail-oriented, able to prioritize and perform under pressure (including thriving as a remote employee).
Experience:3-5 yearsB2B SaaSHREnterprise accountsRemote work
Skills:Customer obsessionCommunicationOrganizationSelf-motivationResilience

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor