Manager, CEC

CarMax
United States
Workplace: HybridFull timeUSD 57,300 - 91,700 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: high_schoolSkills: ["Communication","Coaching","Leadership","Motivating","Collaboration"]

Lead a Customer Experience Center team of 10–15 Customer Experience Consultants to deliver an iconic customer experience. Coach associates to execute performance metrics and operational excellence, oversee daily business performance, and ensure timely delivery of team tasks and projects. Drive a customer-first culture by championing CarMax values while collaborating with peers and center leadership. The role impacts customer satisfaction and business results.

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CarMax
CarMax
1 day ago

Manager, CEC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead a Customer Experience Center team of 10–15 Customer Experience Consultants to deliver an iconic customer experience. Coach associates to execute performance metrics and operational excellence, oversee daily business performance, and ensure timely delivery of team tasks and projects. Drive a customer-first culture by championing CarMax values while collaborating with peers and center leadership. The role impacts customer satisfaction and business results.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead and motivate a team of 10–15 Customer Experience Consultants to deliver an exceptional customer experience
  • •Guide associates on vehicle selection, finance applications, and service plan explanations
  • •Provide ongoing coaching and feedback to maintain performance and drive sales results
  • •Monitor and manage daily business performance to support targets and ensure consistent execution
  • •Oversee team projects and tasks and champion CarMax values and initiatives

Pay and Benefits

Salary: USD 57,300 - 91,700 annually
Equity and Bonus:Equity
Perks:Paid SickPaid LeaveHolidayPaid Time

Key Requirements

  • •High School Diploma, GED, equivalent certification, or military experience
  • •Minimum of 3 years of people management experience
  • •At least 2 years of sales experience with proven results
  • •Ability to motivate, inspire, and gain buy-in from team members
  • •Ability to reside within 1 hour or 100 miles of the Customer Experience Center
Experience:3+ yearsContact center
Education:High School
Skills:CommunicationCoachingLeadershipMotivatingCollaboration
Languages:EnglishSpanish
Tech Stack:GenesysSalesforceMicrosoft Suite

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn