Bank Business Process Consultant Lead

USAA
San Antonio, Phoenix, Charlotte
Workplace: HybridFull timeUSD 127,310 - 243,340 annuallyFunction: Consulting & AdvisoryExperience: 8+ yearsEducation: bachelorsSkills: ["Strategic thinking","Cross-functional collaboration","Risk management","Stakeholder management","Leadership"]

Drive strategic business process transformation for contact center operations in a retail banking environment, shaping vision, roadmaps, and scalable solutions. Lead the design and development of new bank capabilities with a strong focus on AI-driven modernization to improve efficiency and member experience. Define process enhancements aligned to bank strategy and risk/regulatory requirements, manage controls and risk, and use data analytics to guide transformation decisions.

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FursaFursa
USAA
USAA
3 days ago

Bank Business Process Consultant Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Drive strategic business process transformation for contact center operations in a retail banking environment, shaping vision, roadmaps, and scalable solutions. Lead the design and development of new bank capabilities with a strong focus on AI-driven modernization to improve efficiency and member experience. Define process enhancements aligned to bank strategy and risk/regulatory requirements, manage controls and risk, and use data analytics to guide transformation decisions.
Location: San Antonio, Phoenix, Charlotte
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Lead the design/development of new business capabilities focused on leveraging AI for transformative changes.
  • •Define and articulate the strategic vision and execution roadmaps for business process transformation, including AI integration.
  • •Develop bank business process enhancements aligned with bank strategy and the risk management framework.
  • •Lead ideation, conceptualization, planning, and initial execution for highly complex projects.
  • •Apply risk and regulatory compliance understanding to manage, measure, monitor, and control risks for new business activities and provide consultation to align processes with objectives.

Pay and Benefits

Salary: USD 127,310 - 243,340 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeaveAdoption AssistancePaid Leave

Key Requirements

  • •Bachelor’s degree OR 4 years of relevant education and/or experience.
  • •Minimum 8 years’ experience in business process consultation and designing/developing business processes, procedures, and metrics.
  • •Strong understanding of contact center operations and how process changes affect operational efficiency and effectiveness.
  • •Expert knowledge of bank products and processes, including risk management frameworks and banking regulatory requirements.
  • •Experience leading programs/projects in an agile environment and applying quality management/process improvement and process improvement methodologies/tools.
Experience:8+ yearsBankingFinancial servicesContact center
Education:Bachelor's
Skills:Strategic thinkingCross-functional collaborationRisk managementStakeholder managementLeadership
Tech Stack:AIData analytics

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn