Customer Service Representative - Annuities

KKR
Hartford
Workplace: HybridFull timeUSD 21.49+ hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Problem-solving","Empathy","Reliability"]

Handle high-volume inbound calls for annuities and other insurance products in a contact center environment. Resolve detailed customer and agent inquiries, investigate discrepancies and complaints, and translate complex policy/account information into clear explanations. Maintain accurate, compliant documentation in internal systems, support operational/technical requests, and proactively escalate recurring issues while delivering consistent, empathetic customer experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
KKR
KKR
1 day ago

Customer Service Representative - Annuities

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Handle high-volume inbound calls for annuities and other insurance products in a contact center environment. Resolve detailed customer and agent inquiries, investigate discrepancies and complaints, and translate complex policy/account information into clear explanations. Maintain accurate, compliant documentation in internal systems, support operational/technical requests, and proactively escalate recurring issues while delivering consistent, empathetic customer experience.
Location: Hartford
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage high volume inbound calls and deliver professional, efficient, empathetic customer service.
  • •Respond to detailed inquiries about insurance products, policy features, and account activity.
  • •Investigate and resolve customer issues, discrepancies, and complaints in line with service and compliance standards.
  • •Explain complex information clearly to customers and agents, and work to resolve inquiries during the first interaction when possible.
  • •Accurately document interactions in internal systems and proactively escalate recurring issues as needed.

Pay and Benefits

Salary: USD 21.49 hourly
Equity and Bonus:Equity
Perks:Annual BonusHealth Insurance401kEquityPaid LeaveSick TimePaid Holidays

Key Requirements

  • •High school diploma or GED.
  • •1+ year of customer service experience in a call center or high-volume environment preferred.
  • •Strong computer skills and ability to navigate multiple systems simultaneously.
  • •Clear and professional communication skills with strong attention to detail in regulated processes.
  • •Ability to remain composed and solution-oriented while handling challenging, sensitive customer situations.
Experience:1+ yearsContact center
Education:High School
Skills:CommunicationAttention to detailProblem-solvingEmpathyReliability
Languages:English

Company Brief

KKR
Global investment firm providing alternative asset management and capital markets services across private equity, credit, real assets, and hedge funds, serving institutional and private clients worldwide.
Industry: Asset Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 1976
WebsiteLinkedIn