Technical Account Manager - Openshift- (Remote, Dubai)

Red Hat
Dubai
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Relationship-building","Collaboration","Problem-solving","Attention to detail"]

Provide premium technical account management for a small set of enterprise customers using Red Hat OpenShift Container Platform. Build deep understanding of customer implementations, proactively identify and prevent issues, and guide customers through technology changes and incident resolution. Partner with Engineering, R&D, Product Management, and Global Support to debug, test, and resolve issues, while maintaining case documentation, customer engagement plans, and operational performance reviews. Travel as needed within the region.

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FursaFursa
Red Hat
Red Hat
6 hours ago

Technical Account Manager - Openshift- (Remote, Dubai)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide premium technical account management for a small set of enterprise customers using Red Hat OpenShift Container Platform. Build deep understanding of customer implementations, proactively identify and prevent issues, and guide customers through technology changes and incident resolution. Partner with Engineering, R&D, Product Management, and Global Support to debug, test, and resolve issues, while maintaining case documentation, customer engagement plans, and operational performance reviews. Travel as needed within the region.
Location: Dubai
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop relationships with key business and IT stakeholders and become an expert on customers’ implementations by understanding their goals and priorities.
  • •Perform technical reviews and proactively identify and prevent issues, including forewarning customers of technology changes or potential service disruptions.
  • •Troubleshoot technical issues, drive escalation with Red Hat and customer teams, and resolve issues in partnership with Engineering, R&D, Product Management, and Global Support.
  • •Provide advice and guidance on current and future Red Hat products, and communicate how Red Hat cloud solutions and the cloud roadmap align to customer use cases.
  • •Manage customer use cases, maintain clear case documentation and engagement plans, and complete periodic operational performance reviews for customer leadership.
Travel: Medium travel

Key Requirements

  • •5 years experience in a support, development, engineering, or quality assurance organization.
  • •Expertise with enterprise cloud solutions including Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Ansible Automation Platform by Red Hat).
  • •Ability to manage and grow existing enterprise customer relationships through proactive, relationship-based support.
  • •Outstanding verbal and written communication skills, including the ability to convey complex information clearly and concisely.
  • •Competent comprehension of enterprise architecture and strategic business drivers.
Experience:5+ yearsEnterprise cloudOpenShiftContainersKubernetesCloud managementIT automation
Education:Bachelor's in computer science or engineering
Skills:CommunicationRelationship-buildingCollaborationProblem-solvingAttention to detail
Certifications:Red Hat Certified Engineer (RHCE)
Languages:French
Tech Stack:OpenShift by Red HatKubernetesRed Hat CloudFormsAnsible Automation Platform by Red HatContainer orchestrationContainer registriesMicroservicesContainer build strategiesRed Hat cloud technologies

Company Brief

Red Hat
Provides enterprise open-source software solutions, including Red Hat Enterprise Linux, middleware, cloud, container, and Kubernetes technologies, delivering support, services, and solutions for hybrid cloud environments.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: Raleigh, United States
Founded: 1993
WebsiteLinkedIn