Account Manager (Vancouver)

Fresha
Vancouver
Workplace: OnsiteFull timeUSD 100,000 - 105,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Relationship building","Communication","Autonomy","Teamwork","Problem-solving"]

Own relationships with Fresha partners and drive monetization, revenue growth, and retention. Collaborate with commercial, marketing, and product teams to deliver a seamless partner experience, analyze performance reporting to upsell, and execute a consistent contact strategy to reduce churn. Manage accounts from onboarding through long-term revenue generation, selling into SMBs and building partner loyalty through face-to-face and video interactions.

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FursaFursa
Fresha
Fresha
4 days ago

Account Manager (Vancouver)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own relationships with Fresha partners and drive monetization, revenue growth, and retention. Collaborate with commercial, marketing, and product teams to deliver a seamless partner experience, analyze performance reporting to upsell, and execute a consistent contact strategy to reduce churn. Manage accounts from onboarding through long-term revenue generation, selling into SMBs and building partner loyalty through face-to-face and video interactions.
Location: Vancouver
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Work with other departments to ensure a seamless partner experience.
  • •Meet KPIs on monetization, revenue growth, and retention by proactively engaging with and educating partners.
  • •Analyze reports and execute plans to upsell and increase revenue generation from existing accounts.
  • •Build strong partner experience by maintaining meaningful relationships through face-to-face and video meetings.
  • •Administer a consistent contact strategy across the portfolio to keep partners engaged and reduce churn.

Pay and Benefits

Salary: USD 100,000 - 105,000 annually
Perks:Paid Leave401kHealth InsuranceDentalVision

Key Requirements

  • •Minimum 2 years of solid account management experience with a track record of revenue growth.
  • •2–3 years managing an account from onboarding through long-term revenue generation.
  • •2–3 years selling into SMBs, closing sales and generating incremental revenue.
  • •Experience driving commercial growth from a large account portfolio, ideally in the SaaS industry.
  • •Comfort working in a fast-paced, changing environment and being a team player.
Experience:SaaSSMB
Skills:Relationship buildingCommunicationAutonomyTeamworkProblem-solving
Languages:EnglishFrenchSpanishThaiMandarin
Tech Stack:HubspotCRMInstagramFacebookGoogleMobile apps

Company Brief

Fresha
Fresha operates a global bookings and business management platform for salons, spas and beauty professionals, offering appointment scheduling, point-of-sale, payments, marketing tools and a consumer marketplace to connect clients with local services.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn